Cannot edit products on an order after it is placed on site

[JonnyApparel]

We are unable to edit an order after it has been placed. This applies to orders that customers have placed with a credit/debit card on our site as well as order we have done for our customers when they call in. All of these are orders that have yet to ship. For example we often get contacted from our customers that have decided after placing their order that they need a different size or color or even quantity of a product on their order. Sometime they want to add an item that was not on the order when they initially placed it of even delete some items and add some others with a different product ID. We did this process for 10 years on OSC with a simple edit button.and thought this would be one of the easiest things to figure out. We are now running version 1.5.6.1. We paid for and installed the Orlique but it is not working for order edits either. Our option option now is to outright cancel the order and start over, even if the customer simply wants us to change their shirt from Black to Red or something that simple. HELP. 

 

Thank you,

Jon - Owner Outlet Shirts. 

Edited January 16, 2014 by JonnyApparel (see edit history)

[RCP90]

Hello,

 

Maybe this will help you.

 

http://www.inmotionhosting.com/support/edu/prestashop-15/working-with-orders/edit-order

[JonnyApparel]

Thank you for the reply but the little Pencil icon for edit is simply not there. This is a process we have tried over and over again in the exact steps you have given in your reply but simply don't have the option to edit in anyway. I would love to have those little pencils appear! Stuck!

[ernexus]

You could try this mod, suggested on my reply:

 

https://www.prestashop.com/forums/topic/299590-cannot-edit-or-delete-product-from-order/