[SOLVED] Trouble with loading the page

[mickeyt27]

Hello, 

 

I would ask you about the help. I have a problem when I click on some category on my page for example men - hoodies the page is loaded but I can see only white sreen. I have the same problem in my administracion of prestashop when I click on Logos and templates nothing happen and I can see only white screen. 

 

Thank you greatly for your knowledge and help 

[PrestaHeroes USA]

the blank screens typically means that your shop is taking an error.

 

try this tip on how to obtain the underlying error

 

http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-500-error-or-blank-page/

[vekia]

Hello

 

please follow El Patron suggestion above.

in addition, i've got questions:

- problem appears only for certain pages? 

- if so, what's the pattern? all categories? maybe certain of them? Products too? 

[mickeyt27]

Thank you so much for your assistance. The problem solved my hosting company. In error log have been found a error message that wasnt able to write to folder cache. Here is errror bug: 

 

fashionway.sk [sun Nov 10 13:07:31 2013] [error] [client 95.105.232.186] PHP Fatal error:  Uncaught exception 'SmartyException' with message 'unable to write file /data/f/a/fashionway.sk/web/cache/smarty/cache/blockcategories/0/1/1/2/0/11/3d/4f/f9/wrt527f7703b31d05.45164630' in /data/f/a/fashionway.sk/web/tools/smarty/sysplugins/smarty_internal_write_file.php:44\nStacktrace:\n#0 /data/f/a/fashionway.sk/web/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(102): Smarty_Internal_Write_File::writeFile('/data/f/a/fashi...', '<?php /*%%Smart...', Object(Smarty))\n#1 /data/f/a/fashionway.sk/web/tools/smarty/sysplugins/smarty_cacheresource.php(367): Smarty_Internal_CacheResource_File->writeCachedContent(Object(Smarty_Internal_Template), '<?php /*%%Smart...')\n#2 /data/f/a/fashionway.sk/web/tools/smarty/sysplugins/smarty_internal_template.php(230): Smarty_Template_Cached->write(Object(Smarty_Internal_Template), '<?php /*%%Smart...')\n#3 /data/f/a/fashionway.sk/web/tools/smarty/sysplugins/smarty_internal_templatebase.php(259): Smarty_Internal_Template->writeCachedContent('<div class="box...')\n#4 /d in /data/f/a/fashionway.sk/web/tools/smarty/sysplugins/smarty_internal_write_file.php on line 44, referer: http://fashionway.sk/10-tricka-

[vekia]

thank you for confirmation that you solved it.

for everyone with similar issues, it's necessary to change permission to cache directories. 

thread marked as solved

 

best regards