comprausa Posted October 24, 2013 Share Posted October 24, 2013 (edited) Hi, my shop stopped sending these messages to customers about a week ago: - Order Confirmation Mail to Customer - Order Messages to Customer sent from Order in BO. - Status Change Notification to Customer Any ideas on what these 3 have in common, or where to look for problems. We have not made changes to the site. Everything had been working fine for the past 2 years. Tested alrady: - When New order is placed we receive confirmation of the order in the shop email account. (but customer does not) - PHP mail function. Preferences/Email. Tested 3 different addresses successfully - Tested another Prestashop site in the same hosting account and All works fine. Using PS 1.4.6.2 Thanks! Edited November 5, 2013 by comprausa (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted October 24, 2013 Share Posted October 24, 2013 they receive all other emails? for example passwords reminders etc ? Link to comment Share on other sites More sharing options...
comprausa Posted October 24, 2013 Author Share Posted October 24, 2013 (edited) I'm not sure about the password reminder, I've never received a password reminder, but I did another test with these emails: "Alert Product Availability" > Unsuccesful "Sent to friend" > Unsuccesful "Module Emailmaster" Succesful Any ideas? Edited October 24, 2013 by comprausa (see edit history) Link to comment Share on other sites More sharing options...
comprausa Posted October 25, 2013 Author Share Posted October 25, 2013 More tests: - I also set up email with SMTP and still Unsuccessful. - then Switched back to PHP mail and still UnsuccessfulKeep in mind both SMTP and PHP work on anothe prestashop shop that is set up in the same hosting account. Please help! Link to comment Share on other sites More sharing options...
comprausa Posted October 25, 2013 Author Share Posted October 25, 2013 Could it be something in a Script that manages only customer's emails? Which script should I look for? Please! Link to comment Share on other sites More sharing options...
comprausa Posted October 29, 2013 Author Share Posted October 29, 2013 (edited) It turned out to be the email Smap Blocker on the hosting provider. Our hosting administrator submitted our emial address to their spam blocker and everything is now back to normal. Edited November 5, 2013 by comprausa (see edit history) Link to comment Share on other sites More sharing options...
lovemyseo Posted June 10, 2016 Share Posted June 10, 2016 Order confirmation email getting sent but when order status changed its not getting sent and I got this error while I tried to change status setting from back office An error occurred while updating an object. order_state (Unknown column 'pdf_delivery' in 'field list') Please reply asap Link to comment Share on other sites More sharing options...
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