adiaz Posted October 10, 2013 Share Posted October 10, 2013 Hi all, I've recently came across with a surprisingly weird problem. After some days the cart rules defined in the admin panel disappear like if someone had deleted them. The end date is set to 2014 and no one has access no this section except me. Can't find the solution. Any ideas? Thanks. Link to comment Share on other sites More sharing options...
vekia Posted October 10, 2013 Share Posted October 10, 2013 hello have you got multistore feature turned on? if so, can you check other shops? Link to comment Share on other sites More sharing options...
adiaz Posted October 10, 2013 Author Share Posted October 10, 2013 No, It's just one store. Link to comment Share on other sites More sharing options...
adiaz Posted October 21, 2013 Author Share Posted October 21, 2013 Any idea about this problem? Continues happening and I have no clue about it. Link to comment Share on other sites More sharing options...
vekia Posted October 21, 2013 Share Posted October 21, 2013 it's hard to say what's going on. Can you check database and ps_cart_rules* tables? are rules exist there? or from DB they also disappeared? Link to comment Share on other sites More sharing options...
adiaz Posted October 21, 2013 Author Share Posted October 21, 2013 They disappear also from the DB. That's what makes it weird. Link to comment Share on other sites More sharing options...
vekia Posted October 21, 2013 Share Posted October 21, 2013 so something / someone removed these cart rules from database, there is no other way they can't disappear without any reason maybe you installed some non-default addons ? especially modules related to voucher codes / cart rules ? Link to comment Share on other sites More sharing options...
adiaz Posted October 21, 2013 Author Share Posted October 21, 2013 I'll check the "something" part. No one could have removed the cart rules. But I cannot remember having installed those type of modules. Thanks for the tip. Any idea of any default modules with this behavior? Link to comment Share on other sites More sharing options...
adiaz Posted October 29, 2013 Author Share Posted October 29, 2013 Nothing found. I've tried looking for "cartrules", "cartrule", "cart_rules", "cart_rule", etc. inside files and apparently no module is removing the rules, just using them. Still no clue on how to solve this issue Link to comment Share on other sites More sharing options...
adiaz Posted November 4, 2013 Author Share Posted November 4, 2013 Anyone with the same problem? The cart rules disappear without any trace of what has happened and I don't know which file is deleting them. Any clue about how to track this? So frustrating... Link to comment Share on other sites More sharing options...
Ray UK Posted June 9, 2014 Share Posted June 9, 2014 I know this is an old topic...But this has just happened to our store over the weekend. We cant think of anyone staff member that could, or would, log in and remove all the rules. All of our "Cart rules", and all of the "Specific prices" on certain products have disappeared. Is there a known module to cause this ? Im thinking maybe the "Customer follow up" module, as this does remove outdated discounts, but still it shouldnt remove the "Specific prices" on individual products :/ Its a real pain as now we have no idea which customers have recieved a free item, and they are going to recieve the free item again :/ Link to comment Share on other sites More sharing options...
jurn Posted November 9, 2015 Share Posted November 9, 2015 Has anyone already found the root cause for this problem? Thanks Link to comment Share on other sites More sharing options...
Cha Wang Posted November 25, 2015 Share Posted November 25, 2015 (edited) We have the same issue. When I click on cart rule, it gives an error message "Controller not found". Yet all tables and files are there. This is really serious and yet no one from Prestashop seems to be helping yet. Help from anyone would be much appreciated. 1.6.1.2 Edited November 25, 2015 by Cha Wang (see edit history) Link to comment Share on other sites More sharing options...
instinct Posted March 29, 2016 Share Posted March 29, 2016 I also have this problem... If anyone have a solution please help. Btw do you guys have special characters in the voucher code? I thought that it may trigger the problem... ie: !@#$%^&*() Link to comment Share on other sites More sharing options...
Miss_Strangelove Posted May 3, 2016 Share Posted May 3, 2016 I know this is an old topic... But this has just happened to our store over the weekend. We cant think of anyone staff member that could, or would, log in and remove all the rules. All of our "Cart rules", and all of the "Specific prices" on certain products have disappeared. Is there a known module to cause this ? Im thinking maybe the "Customer follow up" module, as this does remove outdated discounts, but still it shouldnt remove the "Specific prices" on individual products :/ Its a real pain as now we have no idea which customers have recieved a free item, and they are going to recieve the free item again :/ Did anyone solved this issue?? Link to comment Share on other sites More sharing options...
vekia Posted May 3, 2016 Share Posted May 3, 2016 case like this requires inspection of website and non-default modules that you use Link to comment Share on other sites More sharing options...
Recommended Posts