cart is empty when trying to add product, if run ccleaner all is fine after

[HowHard]

Hi,

 

Using PS 1.5.3.1

 

The store works fine generally but according to my client sometimes when he tries to add a product to cart (set to take straight to cart page) it takes you to an empty cart page and he cannot add a product to cart.

 

Yet if he then runs CCleaner (a browser history etc cleaner) it all works fine again.

 

I'm pretty clueless as what I can do to fix this.

 

Don't want repeat customers being put off or unable to place new orders!!

 

Any help much appreciated!

 

H

[PrestaHeroes USA]

can you supply a url and if it's a specific browser or any browser

[HowHard]

url: www.fourseasonsflowers.co.uk

 

Unfortunately not sure if browser specific as it's hard to replicate the problem (I cannot replicate it..although have had it happen once a long while ago but I just ccleaned.)

 

Thanks!

[vekia]

i can't replicate issue, im on chrome and everything works well,

weird :|

[PrestaHeroes USA]

works well for me as well...firefox...

[HowHard]

think it's most likely related to cookies or something, apparently it only happens if he hasn't been on the site for a while. Not exactly an easy one to replicate and well I wouldn't have a clue how to diagnose etc

 

edit: when i say he hasn't been on it a while, I don't mean his cart has emptied, I mean he can't phsyically add a product to cart, every time it redirects him to an empty cart.

Edited September 26, 2013 by HowHard (see edit history)