BerghemDeSass Posted September 9, 2013 Share Posted September 9, 2013 (edited) Hi, in a new installation on online server i get on last step: "module installation" an error, no code just a "click here to retry". i redo the process but there's the same. what can i do to solve this? thanks Edited September 9, 2013 by BerghemDeSass (see edit history) Link to comment Share on other sites More sharing options...
StephaneB74 Posted September 9, 2013 Share Posted September 9, 2013 Hi, in a new installation on online server i get on last step: "module installation" an error, no code just a "click here to retry". i redo the process but there's the same. what can i do to solve this? thanks Did you set the right permissions on the folders? Some folders have to be writeable. Link to comment Share on other sites More sharing options...
BerghemDeSass Posted September 9, 2013 Author Share Posted September 9, 2013 i think the same.... permission on all folders? Link to comment Share on other sites More sharing options...
StephaneB74 Posted September 9, 2013 Share Posted September 9, 2013 (edited) From: http://doc.prestashop.com/display/PS15/Installing+PrestaShop Recursive write permission on ~/config/ File browser / FTP client / command line Recursive write permission on ~/cache/ File browser / FTP client / command line Recursive write permission on ~/log/ File browser / FTP client / command line Recursive write permission on ~/img/ File browser / FTP client / command line Recursive write permission on ~/mails/ File browser / FTP client / command line Recursive write permission on ~/modules/ File browser / FTP client / command line Recursive write permission on ~/themes/default/lang/ File browser / FTP client / command line Recursive write permission on ~/themes/default/pdf/lang/ File browser / FTP client / command line Recursive write permission on ~/themes/default/cache/ File browser / FTP client / command line Recursive write permission on ~/translations/ File browser / FTP client / command line Recursive write permission on ~/upload/ File browser / FTP client / command line Recursive write permission on ~/download/ File browser / FTP client / command line Recursive write permission on ~/sitemap.xml File browser / FTP client / command line Edited September 9, 2013 by StephaneB74 (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 9, 2013 Share Posted September 9, 2013 I would check/increase my php memory before I started changing permissions. Link to comment Share on other sites More sharing options...
BerghemDeSass Posted September 9, 2013 Author Share Posted September 9, 2013 now, installation are ok, setting permission solve it....BUT ...frontend is available ma the backend domain.com/admin/ notl. it say error 500 maybe is an error related to permission on this folder (actually is set to 777 to folders (recursive) and file... thanks Link to comment Share on other sites More sharing options...
BerghemDeSass Posted September 9, 2013 Author Share Posted September 9, 2013 just a doubt.... talking about prestashop zip files.... folder in it have already the permission set? in a previous install (for another project) i didn't get this kind permission on folders issue, but i've uploaded "Prestashop" folder on server, then move up all files and folders. can be related? Link to comment Share on other sites More sharing options...
StephaneB74 Posted September 9, 2013 Share Posted September 9, 2013 just a doubt.... talking about prestashop zip files.... folder in it have already the permission set? in a previous install (for another project) i didn't get this kind permission on folders issue, but i've uploaded "Prestashop" folder on server, then move up all files and folders. can be related? If you unzip the files on your computer and then upload them via FTP, you will lose all permission settings. Link to comment Share on other sites More sharing options...
StephaneB74 Posted September 9, 2013 Share Posted September 9, 2013 now, installation are ok, setting permission solve it....BUT ...frontend is available ma the backend domain.com/admin/ notl. it say error 500 maybe is an error related to permission on this folder (actually is set to 777 to folders (recursive) and file... thanks Which folder is set to 777? Other than the folders listed in the installation doc, I think there shouldn't be any other folders set to 777. On my server, if I set public_html to 777, it throws out a 500 error. Link to comment Share on other sites More sharing options...
BerghemDeSass Posted September 9, 2013 Author Share Posted September 9, 2013 i'll get a look... Link to comment Share on other sites More sharing options...
BerghemDeSass Posted September 9, 2013 Author Share Posted September 9, 2013 so....i solved....after setting the write permission, i call domain/admin/ address and i get a error 500... refresh on filezilla, i see the folder admin was automatically renamed into admin1234 calling this folder all is ok.... if we install locally this doesn't happen.. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 9, 2013 Share Posted September 9, 2013 you would only set to 777 if your domain does not run as user...I would move to another hosting...as setting anything to 777...is not a good idea.. ask you hosting provider it your php script runs as user. as for 500 error, you need to obtain the 'true' underlying error which is masked due to error settings, here's how: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-500-error-or-blank-page/ Link to comment Share on other sites More sharing options...
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