memera Posted September 1, 2013 Share Posted September 1, 2013 Hey,I have some problems with my site www.memera.dk, in that my customers can't check out. When you add something to the cart and go to checkout the site returns that the cart is empty. Are there anyone who know what the problem might be, og could take a look at it?Best regardMathias Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 1, 2013 Share Posted September 1, 2013 in back office-->preferences-->seo & urls what do you have (scroll down) for Shop domain and shop domain ssl? Link to comment Share on other sites More sharing options...
memera Posted September 1, 2013 Author Share Posted September 1, 2013 in back office-->preferences-->seo & urls what do you have (scroll down) for Shop domain and shop domain ssl? Shop domain: memera.dk shop domain ssl: memera.dk Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 1, 2013 Share Posted September 1, 2013 can you post your a screen shot like this? this is a tricky little problem with different solutions..the one above is my fav but there are other things that cause this, I will be the first to admit I don't know them all http://screencast.com/t/bjTnAaWzn3d Link to comment Share on other sites More sharing options...
memera Posted September 1, 2013 Author Share Posted September 1, 2013 (edited) Here you go :-) Edited September 1, 2013 by memera (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 1, 2013 Share Posted September 1, 2013 I asked legend, vekida to look at this...lets see what he has to say....for me going forward is more guessing than not. Link to comment Share on other sites More sharing options...
memera Posted September 1, 2013 Author Share Posted September 1, 2013 Okay, thank you :-) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 1, 2013 Share Posted September 1, 2013 (my next guess is to try disabling multiviews to yes....) make sure to clear cache after so you are not getting any old cached pages.. Link to comment Share on other sites More sharing options...
memera Posted September 2, 2013 Author Share Posted September 2, 2013 (edited) I'd tried but unfortunately it didn't work... Edited September 2, 2013 by memera (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 2, 2013 Share Posted September 2, 2013 now lets try turning of canonical url... clear browser cache test if this does not help then turn it back on. Link to comment Share on other sites More sharing options...
memera Posted September 2, 2013 Author Share Posted September 2, 2013 Sorry, didn't work Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 2, 2013 Share Posted September 2, 2013 ok, (note: we are trying various methods I've seen posted on the forum) Do you have paypal installed? Link to comment Share on other sites More sharing options...
memera Posted September 2, 2013 Author Share Posted September 2, 2013 Yes Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 2, 2013 Share Posted September 2, 2013 ok, uninstall and retest Link to comment Share on other sites More sharing options...
memera Posted September 2, 2013 Author Share Posted September 2, 2013 It didn't do the trick :-/ Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 2, 2013 Share Posted September 2, 2013 sometimes we will ask the problem reporter to revert back to default ps theme to see if problem is resolved. This tells us that there is an issue with the custom theme. I don't like to suggest this because it can be a bit of a mess depending on how good the custom theme complies to ps... I suppose at this time without other ideas, and no other community members having suggestions is to back up your shop files using ftp, or other means and your mysql db using phpmyadmin or other means and revert back to default theme and test to see if the problem exists. The back up is a precaution in case going back and forth between themes messes up your shop. You must be knowledgeable on how to back up and restore your shop before doing this. Link to comment Share on other sites More sharing options...
memera Posted September 2, 2013 Author Share Posted September 2, 2013 Okay I will do that. I realize that i might have forgot some valuable info: In the beginning of 2013 i installed prestashop - no problems. In spring 2013 I installed an other theme - problem accrued only with some older browsers not in my own safari. Now i installed a new theme - and the problem accrues in safari too. I have made a clear installation on another domain i own, and installed the last theme - Here i experience no problems... 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 2, 2013 Share Posted September 2, 2013 yes, this problem for me anyway is very difficult to debug in a forum environment...it's like playing 20 questions. let us know how it goes Link to comment Share on other sites More sharing options...
memera Posted September 2, 2013 Author Share Posted September 2, 2013 Okay, i thought about reinstalling prestashop from scratch but want's to keep products, categories, customers and order data. Do you know how this is done easily, or have a reference for a guide? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 2, 2013 Share Posted September 2, 2013 Okay, i thought about reinstalling prestashop from scratch but want's to keep products, categories, customers and order data. Do you know how this is done easily, or have a reference for a guide? I would not have good advice for this. Link to comment Share on other sites More sharing options...
memera Posted September 3, 2013 Author Share Posted September 3, 2013 First of all thanks for the help El Patron! I have know solved the problem, which turned out to be a hosing issue. The cache was enabled, disabling this did the trick :-) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 3, 2013 Share Posted September 3, 2013 First of all thanks for the help El Patron! I have know solved the problem, which turned out to be a hosing issue. The cache was enabled, disabling this did the trick :-) That's great to hear. Can you give us a little more detail about which cache, i.e. varnish on the hosting or your back office cahce settings. Link to comment Share on other sites More sharing options...
memera Posted September 3, 2013 Author Share Posted September 3, 2013 Of cause :-) It was the Varnish Cache in my cpanel. 1 Link to comment Share on other sites More sharing options...
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