we got huge problems with PS1541.
We do not understand how to handle the refund process.
extended warehouse system – deactivated
refund function in BO activated
The refund function is not mandatory for German customers (we run a German shop in Germany but the German support forum is nearly non existent, so I try my luck here). They can send back a packet or partially send back some articles in a certain time frame without using the refund system of PS.
The issue is:
When a customer partially refunds an order or partially cancels an order we can not send those articles back to the catalogue / warehouse nor can we then produce a correct invoice then.
This is really unacceptable and we need the solution or a description how to do this.
My understanding is that PS does not offer this possibility because the extended warehouse functions are not already activated. Especially since all this worked in PS149 that came without this extended warehouse functions.
Edited by B.Köring, 04 September 2013 - 12:26 PM.