BlueIzumi Posted June 28, 2013 Share Posted June 28, 2013 Hello, I'm having problems with my cart on Prestashop I've done everything I can think to do. I've called my provider I've hired someone who deals with PHP everything and nothing is working. My cart is so slow if you put something in it it doesn't register. I'm loosing so much money because of presta shop I'm not really able to afford food it's getting really bad. I've been searching for weeks. I've written here before and received no help. I'm begging this time if anyone knows ANYTHING any ideas ANYTHING AT ALL I will try it. I NEED HELP DESPERATELY!! My site is www.wearecuteshop.com just go there and click on any item and hit the ad to cart button you'll see everything from there. It's really bad I have no made a sale since this started. Not a single one. It's killing me almost literally so if anyone can help I would be very grateful. Store link: www.wearecuteshop.com again it might be easier to understand if you see it. Also if you try and load another page you get an error message. Link to comment Share on other sites More sharing options...
vekia Posted June 28, 2013 Share Posted June 28, 2013 i checked your store, you've got right, the ajax cart works really slow. can you please turn it off? go to the modules, search for cart block module, click on configure it and turn off ajax cart. it's only for test purposes, let us know if you turn it off Link to comment Share on other sites More sharing options...
BlueIzumi Posted June 28, 2013 Author Share Posted June 28, 2013 (edited) I found it. It's off. I have done this before though, I'm pretty sure an didn't get anywhere Edited June 28, 2013 by BlueIzumi (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted June 28, 2013 Share Posted June 28, 2013 yes, you've got right, it's also veery slow. have you got possibility to check the slow queries log? if you're on shared hosting ask your provider for that, i think that the problem is with sql queries, but im not sure at all btw. how many products you've got? Link to comment Share on other sites More sharing options...
El Patron Posted June 28, 2013 Share Posted June 28, 2013 curious, do you have a UPS module enabled? if so can you disable it and re-test and let us know the results. if you have loaded any other paid/free modules, disable them one by one, retest. Link to comment Share on other sites More sharing options...
BlueIzumi Posted June 28, 2013 Author Share Posted June 28, 2013 I have UPS I have disabled it. It seems a little faster w/o those two items. I probably also have around 180 to 190 products supposedly that's what the product number says but I have also removed a bunch. I will ask them about sql queries now. It might take me a little bit to get that info though. So I apologize in advance. :/ Link to comment Share on other sites More sharing options...
BlueIzumi Posted June 28, 2013 Author Share Posted June 28, 2013 Okay so I finally got done being on hold and I was able to get my most recent query I will post it if it's bad I guess just remove it if I should not do that. :/ # Fri Jun 28 12:45:30 2013# Query_time: 1.991854 Lock_time: 0.000139 Rows_sent: 0 Rows_examined: 0 use wearecut_pre3; SET timestamp=1372445130; INSERT INTO `obi_ups_cache` (`id_cart`, `id_carrier`, `hash`, `id_currency`, `total_charges`, `is_available`, `date_add`, `date_upd`) VALUES ('152', '26', 'f890c6fa2cdbf3112399b5b215cd1dc1', '1', '', '0', '2013-06-28 14:45:28', '2013-06-28 14:45:28') I hope this is okay. :/ Link to comment Share on other sites More sharing options...
BlueIzumi Posted June 30, 2013 Author Share Posted June 30, 2013 Am I boned and mine is unfixable ? Link to comment Share on other sites More sharing options...
BlueIzumi Posted July 2, 2013 Author Share Posted July 2, 2013 I'm gonna take the lack of response as I'm boned. If anyone else see's this and has the same problem please make note. Sorry I can't help Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 Are you getting traffic to the site to actually see you are missing out on sales or what? Problems is one thing, having no customers + problems is something totally different. Anyway: This JS lookup This product was added to cart last 2013-06-17 17:58:41 Ditch that Id also compile the JS and keep Ajax Cart OFF Link to comment Share on other sites More sharing options...
vekia Posted July 3, 2013 Share Posted July 3, 2013 it's hard to say what's going on, try to run shop without cache or without module that El Patron mentioned above. Link to comment Share on other sites More sharing options...
BlueIzumi Posted July 3, 2013 Author Share Posted July 3, 2013 okay I know I said I'd do the other one but I'm gonna try that first. Main issue is when I ask people they are like it takes to long an basically are like ewww. Which kinda hurts my feelings however that's just how things are. I'm gonna go do that now thanks for trying to help me and noticing me I really appreciate it Link to comment Share on other sites More sharing options...
BlueIzumi Posted July 3, 2013 Author Share Posted July 3, 2013 Ajax is off already like you guys told me to do before. I have no idea what JS is though. As well as I'm pretty sure my search doesn't work. If I type in JS in search (for modules) It's bringing up stripe. Same for the regular search as well. :/ I type in J and the only thing I get with a J in it is Jirafe after it trys to push the abandon cart on me first. I don't know if that is it but I'm guessing it's not. And Abandon cart reminder doesn't have a J in the heading >,< That's an example of what is up with my search :/ Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 JS is Java Script. Its just the name for a bit of code. You have a module enabled someplace that tells someone when they last added something to the cart, find that and remove it as that look up is causing a few second delay for me Link to comment Share on other sites More sharing options...
BlueIzumi Posted July 3, 2013 Author Share Posted July 3, 2013 (edited) Yes I know about that one. I honestly have no idea what it is it just started working one day. Which was weirder I had not added or removed anything so I figured I just didn't notice it before. Do you have any idea what it is? I do not and I would also like it removed cause when I'm working it gets in my way. :/ (I view pages for uploads to other sites. As well as testing. ) Edited July 3, 2013 by BlueIzumi (see edit history) Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 Yes its <link href="/js/jquery/plugins/jgrowl/jquery.jgrowl.css" rel="stylesheet" type="text/css" media="all" /> Link to comment Share on other sites More sharing options...
BlueIzumi Posted July 3, 2013 Author Share Posted July 3, 2013 Sorry I don't understand that. I do the basics my friend does the coding if I need help and I think he's sleeping :/ Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 Ok do you have a growl or notification in the back office? Link to comment Share on other sites More sharing options...
BlueIzumi Posted July 3, 2013 Author Share Posted July 3, 2013 No I don't think I do. I have done my best to install minimal items because of all the problems I had the last time I had a presta shop site. Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 You must have something like that enabled or you need to strip out the JS other wise it would not load, id suggest letting your coder friend look when he wakes Link to comment Share on other sites More sharing options...
BlueIzumi Posted July 3, 2013 Author Share Posted July 3, 2013 Alright thank you so much. I will definitely try to get a hold of him later. Going to drive me nuts because I don't know how something like that could be enabled w/o a coder. I can't do coding cause of my vision. >,< Thank you!!! Link to comment Share on other sites More sharing options...
BlueIzumi Posted July 12, 2013 Author Share Posted July 12, 2013 I wanted to make a note that the original suggestions actually worked. So I wanted to say thank you!! IT just took a few days for them to completely change what was going on. That I do not know why. Also some other things went wrong but they are not affecting my sales CURRENTLY. Just I might be back later. :/ I just wanted to say thank you for those they worked. And if anyone else sees this it just might take a few days. Link to comment Share on other sites More sharing options...
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