cch Posted June 26, 2013 Share Posted June 26, 2013 i cant load the main page, and other page as well, but i can load my admin page... http://xrautomart.comeze.com/prestashop/index.php Link to comment Share on other sites More sharing options...
vekia Posted June 26, 2013 Share Posted June 26, 2013 if you've got an access to the php error log file - please check it, this issue is really weird. try also to remove the .htaccess file from root dir of your prestashop Link to comment Share on other sites More sharing options...
cch Posted June 26, 2013 Author Share Posted June 26, 2013 where to check the php error log file? Link to comment Share on other sites More sharing options...
vekia Posted June 26, 2013 Share Posted June 26, 2013 php error log file is an simple .txt file usually located in your FTP root dir, or in the /log/ directory. Sometimes on shared hostings this fille is available, sometimes not - everything depends on your hosting settings. check also webhosting control panel, sometimes you can check php error log also there. Link to comment Share on other sites More sharing options...
cch Posted June 26, 2013 Author Share Posted June 26, 2013 i am using 000webhost.com Link to comment Share on other sites More sharing options...
PrestaHeroes.com Posted June 26, 2013 Share Posted June 26, 2013 it's a good idea as vekia suggested to know where your error logs are located in your hosting account. This is usually best sorted out by a quick call to you hosting company. you can follow the link below to hopefully get the error on your browser screen. http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/ Link to comment Share on other sites More sharing options...
cch Posted June 26, 2013 Author Share Posted June 26, 2013 HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. how to solve this error? Link to comment Share on other sites More sharing options...
PrestaHeroes.com Posted June 26, 2013 Share Posted June 26, 2013 HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. how to solve this error? did you turn on error reporting as suggested? It's appears you did not otherwise it would have displayed the error behind the 500 Link to comment Share on other sites More sharing options...
cch Posted June 26, 2013 Author Share Posted June 26, 2013 i found out its encounter this error>>Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 7680 bytes) in/home/a7949806/public_html/prestashop/tools/smarty/sysplugins/smarty_internal_templateparser.php on line 2420 Link to comment Share on other sites More sharing options...
PrestaHeroes.com Posted June 26, 2013 Share Posted June 26, 2013 i found out its encounter this error>>Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 7680 bytes) in/home/a7949806/public_html/prestashop/tools/smarty/sysplugins/smarty_internal_templateparser.php on line 2420 have your hosting provider increase your memory limit to 128mb (from 64mb)... Link to comment Share on other sites More sharing options...
cch Posted June 26, 2013 Author Share Posted June 26, 2013 Disk Usage 83.83 / 1500.0 MB Link to comment Share on other sites More sharing options...
PrestaHeroes.com Posted June 26, 2013 Share Posted June 26, 2013 Disk Usage 83.83 / 1500.0 MB it's not disk usage, it's memory usage Link to comment Share on other sites More sharing options...
cch Posted June 26, 2013 Author Share Posted June 26, 2013 got any free webhost suggested? Link to comment Share on other sites More sharing options...
PrestaHeroes.com Posted June 26, 2013 Share Posted June 26, 2013 got any free webhost suggested? this could be an issue on any webhosting...did you contact your hosting provider? Link to comment Share on other sites More sharing options...
vekia Posted June 26, 2013 Share Posted June 26, 2013 it's related to the ram usage, you've got only 64mb, it's in my opinion not enough Link to comment Share on other sites More sharing options...
tuk66 Posted June 26, 2013 Share Posted June 26, 2013 In my opinion 64 MB should be enough. The question is which module is so memory greedy. Link to comment Share on other sites More sharing options...
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