TDCadmin Posted June 20, 2013 Share Posted June 20, 2013 I've tried to dig through the forums but cant find anything on this subject. Has anyone else had fedex only show the free shipping offers? I believe I have it configured correctly, I have went through the documentation. Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 20, 2013 Share Posted June 20, 2013 Hello, what version of PrestaShop are you using? I see you tagged 1.2.6 Link to comment Share on other sites More sharing options...
TDCadmin Posted June 20, 2013 Author Share Posted June 20, 2013 I am using PrestaShop™ 1.4.7.2 , 1.2.6 is the version of the 'fedex courier' module I have installed. Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 20, 2013 Share Posted June 20, 2013 Thanks for that. Have you set up your weights for your products? Link to comment Share on other sites More sharing options...
TDCadmin Posted June 20, 2013 Author Share Posted June 20, 2013 Yes I have I believe it is all configured correctly. I may have found the issue, I think the password is wrong that was entered. I will reply once I find out shortly. Thanks for your speedy reply. Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 20, 2013 Share Posted June 20, 2013 No problem... yes, it's always good to double check your inputted information... Authentication Key, Password, ID and Account numbers. Check for any extra spaces! Good luck and keep me posted. Link to comment Share on other sites More sharing options...
TDCadmin Posted June 21, 2013 Author Share Posted June 21, 2013 (edited) Spoke to a fedex web integration tech, he said they are recieving my shipping request and my credentials are all correct. He believes its a configuration issue so I will attached a picture of all my settings below. my site is www.TDCKIS.com Edited June 21, 2013 by TDCadmin (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 24, 2013 Share Posted June 24, 2013 I can see that you set up price ranges, you also should set up the weight ranges as well. Even if you won't use it. You should set up each carrier with a weight range as well. It can be 0-99999 lbs. Link to comment Share on other sites More sharing options...
TDCadmin Posted June 24, 2013 Author Share Posted June 24, 2013 They are set up and sitll not working. Any other ideas. Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 24, 2013 Share Posted June 24, 2013 Hi, okay I went through Checkout and got Free Shipping as well. Turn off the FreeShipping for the FedEx home ground and then I'll test it again. 1 Link to comment Share on other sites More sharing options...
TDCadmin Posted June 24, 2013 Author Share Posted June 24, 2013 Done. Link to comment Share on other sites More sharing options...
TDCadmin Posted June 24, 2013 Author Share Posted June 24, 2013 Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 24, 2013 Share Posted June 24, 2013 Thanks, I see now that nothing is showing up. Can you please turn on Error reporting in your /config/config.inc.php around line 29 "display errors" set it to on. Link to comment Share on other sites More sharing options...
TDCadmin Posted June 24, 2013 Author Share Posted June 24, 2013 (edited) /* Debug only */ @ini_set('display_errors', 'on'); define('_PS_DEBUG_SQL_', false); changed to on and re uploaded Edited June 24, 2013 by TDCadmin (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 24, 2013 Share Posted June 24, 2013 Hi TDCadmin, this is strange. The FedEx module seems to be connected, it showed Free Shipping earlier. The only reason I can think of that it is not showing up is because of some restriction with the zone or states... Make sure that the States are enabled and Linked to the correct Country (US)>linked to the correct Zone (North America) it seems that you have done that. What is the difference between the carriers FedEx home ground and your other FedEx carriers? Link to comment Share on other sites More sharing options...
TDCadmin Posted June 24, 2013 Author Share Posted June 24, 2013 Restrictions seem to be fine, do you want any other pictures posted? The only difference is that i had fedex home ground set to free, while the others werent. Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 24, 2013 Share Posted June 24, 2013 I see, it is strange because you have FedEx home ground set to free, but a Price range of 0-249.99 . When I added a product, it was actually 300+ dollars and out of the range but it still showed up Free. I suggest that you test a re-install on a localhost if you have one. I'll send you the latest version, maybe it is a little different than the one you are using. I'll send it to the email you used to register on this forum. Link to comment Share on other sites More sharing options...
TDCadmin Posted June 28, 2013 Author Share Posted June 28, 2013 (edited) If you compare my site and my test site www.tdckis.com = live kistdc.esdn.biz = test For some reason on my test site it will only show free options and over night with price. Yet my live site wont show overnight with price. Neither will show fedex 2 day with price no matter how i mock configurations I can't find a problem in the configuration, is anyone willing to look? Edited June 28, 2013 by TDCadmin (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 28, 2013 Share Posted June 28, 2013 Hi, have you also uninstalled the module and reconfigured from scratch? Once you reinstall, you should also ask FedEx for alternative or different credentials to connect to the webservice. Did you use the latest version I sent you as well? Link to comment Share on other sites More sharing options...
TDCadmin Posted June 28, 2013 Author Share Posted June 28, 2013 On my test site, I just removed all shipping options (except for default because it wouldn't let me remove it). I then re added instore pick up and 2 day. I redid the rules for weight and price (kept both simple 0$ - 15000$ and 0lbs - 1000lbs for both options) have proper zones / countries set up. I also deleted the fedex module, reinstalled the new version 1.2.7 and re entered the credentials. I am not getting any prices once agian, and this was the site that was giving me overnight prices a minute ago. Fedex says those are the only credentials and they work fine. They said that they are no longer recieving shipping requests. I was asked to login to fedex.com manually and try it, when doing so I get the price requests just fine. They said it is an issue with the software running within the module/website. Link to comment Share on other sites More sharing options...
TDCadmin Posted June 28, 2013 Author Share Posted June 28, 2013 I have a third test site.. old and unused for months.. shipping works fine here.. erik2.esdn.biz is it possible to copy the configuration files for shipping? if so what files do I copy Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 28, 2013 Share Posted June 28, 2013 What PrestaShop version is the test site that was working fine? Link to comment Share on other sites More sharing options...
TDCadmin Posted June 28, 2013 Author Share Posted June 28, 2013 That is also 1.4.7.2 .. I also upgraded to fedex 1.2.7 (the one you sent me) because the back office of the module wont load, and it still wont load after updating. Yet prices work perfect. Link to comment Share on other sites More sharing options...
benjamin utterback Posted June 28, 2013 Share Posted June 28, 2013 I'm sending you the Fedex 1.2.6 in your E-mail. It really is strange that you replicate the configuration settings of the PrestaShop shipping carriers/zones/ranges etc.. and the FedEx module, it still does not work. Link to comment Share on other sites More sharing options...
TDCadmin Posted June 28, 2013 Author Share Posted June 28, 2013 On the phone with fedex web services, they said they are not recieving price requests.. which means these are pulling from either their test server or from a different meter. Is there anyway I can find the configuration information stored in my fedex module? The module wont load in back office and I need to be able to see the meter # / acct # / auth key. I have the Database and FTP open but I can't find anything... Link to comment Share on other sites More sharing options...
ewen602 Posted July 11, 2013 Share Posted July 11, 2013 I am also having problems with the shipping setup: I have a number of zones (states), with separate shipping costs. first of all I have orders between 10 and 20 lbs. with one shipping price. $ 19.50 Second the orders between 20.0001 and 30 lbs. have another shipping price. $ 24.50 All shipments over 30.0001 is a "call for rate" The states I will call region 1 is NC, SC, and VA. All other states east of the Mississippi have the same shipping weights ranges apply but have a charge of $ $ 24.50. for up to 20 lbs, and 34.50 for up to 30 lbs. We will call it Zone 2 The Mountain states have a Zone charge using the same weights (the same shipping weights apply) and have a charge of $54.50 since they have to be shipped 2 day express For up to 30 lbs the rate is 64.50 We call it Zone 3 The same shipping weights apply. States on the west coast have a shipping cost of 1-20 lbs. is 64.50 the cost for up to 30 lbs. is$ 78.50. We call it Zone 4 They have to be shipped 2 nd day express. Alaska and Hawaii is call for prices. We call it Zone 5 I have tried many ways but can not set up the proper zones and shipping rates that work Can someone help? www.britishbacon.com Link to comment Share on other sites More sharing options...
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