tpresta Posted April 9, 2013 Share Posted April 9, 2013 Hi, When I go to my modules page it is completely blank and no modules at all appear under the main modules menu. (Image Attached) I have been using Prestashop for over a year, and am running Prestashop 1.4.6.2 I was doing just basic site admin, updating prices etc, nothing major and then when I returned to the modules page it was all blank. How can I try to solve this and restore my modules page to appear correctly with all modules showing. Thanks in advance for any assistance. Link to comment Share on other sites More sharing options...
doubleD Posted April 9, 2013 Share Posted April 9, 2013 Try to turn on display errors and see what it says there. config/config.inc.php @ini_set('display_errors', 'on'); Link to comment Share on other sites More sharing options...
vekia Posted April 9, 2013 Share Posted April 9, 2013 This is an issue with some of your modules probably or "memory limit" error. In this case you should follow doubleD instructions if any error appears, please paste the error code here Link to comment Share on other sites More sharing options...
tpresta Posted April 11, 2013 Author Share Posted April 11, 2013 Hi Double D, I turned the config on. Should I be seeing anything on the page now? It is still blank. Link to comment Share on other sites More sharing options...
vekia Posted April 11, 2013 Share Posted April 11, 2013 have you got an access to the apache / php error log? Link to comment Share on other sites More sharing options...
tpresta Posted April 12, 2013 Author Share Posted April 12, 2013 Hi, can you tell me where do I find the apache / php error log? Link to comment Share on other sites More sharing options...
tpresta Posted April 14, 2013 Author Share Posted April 14, 2013 Anyone able to help resolve this, if it happens to others it would be good to have a solution here so others can resolve it quickly also? Link to comment Share on other sites More sharing options...
doubleD Posted April 14, 2013 Share Posted April 14, 2013 (edited) So you didn't change anything, any updates, any changes in settings ? Did you install new modules? Try to enable Dev mode too config/defines.inc.php define('_PS_MODE_DEV_', true); Edited April 14, 2013 by doubleD (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted April 14, 2013 Share Posted April 14, 2013 Hi, can you tell me where do I find the apache / php error log? apache error log is a simple .txt file, usually it is located on your ftp in root directory on in /logs/ directory. (tmp/logs, bin/logs) sometimes it is also available in hosting control panel. Link to comment Share on other sites More sharing options...
tpresta Posted April 15, 2013 Author Share Posted April 15, 2013 Hi, I have set this to on. config/config.inc.php @ini_set('display_errors', 'on'); I have set this to true. config/defines.inc.php define('_PS_MODE_DEV_', true); But I still have a blank modules page... Vekia, I looked for the apache error log, but I could not find which file it was. What are the typical names this file is called. Is it in public html folder? I did upload a module earlier that same day the module page went blank and it was called: contentbox.zip and I also moved some positions around using the live edit positions tool that same day. Later when I went into modules, it was all blank... Link to comment Share on other sites More sharing options...
doubleD Posted April 15, 2013 Share Posted April 15, 2013 I did upload a module earlier that same day the module page went blank and it was called: contentbox.zip Try to delete the module. Go to /modules folder and find this contentbox... Link to comment Share on other sites More sharing options...
vekia Posted April 15, 2013 Share Posted April 15, 2013 i think that the problem is with this module, follow doubleD suggestion Link to comment Share on other sites More sharing options...
tpresta Posted April 16, 2013 Author Share Posted April 16, 2013 Double D and Vekia, Do I just go into my FTP, then Modules > ContentBox and just delete this module literally ? Link to comment Share on other sites More sharing options...
benjamin utterback Posted April 16, 2013 Share Posted April 16, 2013 Hi tpresta, make sure that you have a backup of both your PrestaShop files and SQL database. You can then go to >modules>contentbox and delete the whole entire folder. Thank you! Link to comment Share on other sites More sharing options...
vekia Posted April 16, 2013 Share Posted April 16, 2013 Double D and Vekia, Do I just go into my FTP, then Modules > ContentBox and just delete this module literally ? Sure, you can delete it. This is only module :-) Link to comment Share on other sites More sharing options...
tpresta Posted April 20, 2013 Author Share Posted April 20, 2013 (edited) Well this is weird... I cannot find "contentbox" module within the modules section of my prestashop in FTP. I know it is this name because I kept a copy of the original folder and it is also showing up in my website frontend doing what it was intended to do... but unfortunately I still have a blank modules page, and to be honest it is only a guess that this module caused the blank modules page situation in the first place. May need to have an experienced prestashop expert login to my prestashop. Any recommendations? Or any other possible fix ideas? Edited April 20, 2013 by tpresta (see edit history) Link to comment Share on other sites More sharing options...
Tung at RockPOS.com Posted April 20, 2013 Share Posted April 20, 2013 tpresta, If you are working on Prestashop 1.5, go to /controllers/admin/AdminModulesController.php, add this line error_reporting(E_ALL) to the top of class. See my screenshot: http://take.ms/jZcVS It looks similar to display_errors, _PS_MODE_DEV_, ... It should show up an error message. Link to comment Share on other sites More sharing options...
vekia Posted April 21, 2013 Share Posted April 21, 2013 so, tpresta, whats going on now? Link to comment Share on other sites More sharing options...
tpresta Posted April 21, 2013 Author Share Posted April 21, 2013 Hamsa, am using Prestashop version 1.4.6.2 what could I try for this version. Vekia, could not find the module contentbox via FTP as mentioned in my post at 11.28pm so was unable to delete it and following on from the suggestions which I tried Posted 16 April 2013 - 01:10 AM. I am not sure what to do now.... Link to comment Share on other sites More sharing options...
Tung at RockPOS.com Posted April 21, 2013 Share Posted April 21, 2013 tpresta, In PS 1.4, let's modify the file: /[admin-directory]/tabs/AdminModules.php Link to comment Share on other sites More sharing options...
tpresta Posted April 22, 2013 Author Share Posted April 22, 2013 Hamsa, what shall I modify it to? Link to comment Share on other sites More sharing options...
Tung at RockPOS.com Posted April 22, 2013 Share Posted April 22, 2013 Hello, See my previous screenshot. http://take.ms/jZcVS This is for PS1.5, but it should be the same, just add 1 line of code to the file, and try again. I hope this will tell you what the problem is. Try that and tell me. Link to comment Share on other sites More sharing options...
tpresta Posted April 23, 2013 Author Share Posted April 23, 2013 (edited) Hamsa, the controllers folder just has files in it, no sub folders. I am very uncomfortable with modifying or adding code myself... May need to get somone who is more techie than myself (version 1.4.6.2) to sort this. Any of you Prestashop stars on elance or freelancer that can do this for me? Edited April 23, 2013 by tpresta (see edit history) Link to comment Share on other sites More sharing options...
tpresta Posted May 9, 2013 Author Share Posted May 9, 2013 Thanks Hamsa for logging in and fixing the blank modules problem for me and your also for your professionalism. Hamsa can be found on freelancer and also on elance with his user id: hamsavn Link to comment Share on other sites More sharing options...
vekia Posted May 9, 2013 Share Posted May 9, 2013 hello thanks for information that you solved this issue now i can mark this thread as solved regards Link to comment Share on other sites More sharing options...
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