Optimus_Sam Posted January 5, 2013 Share Posted January 5, 2013 Hello guys, I'm a Prestashop newbie, so bear with me on this one . This is the situation. I can't seem to be able to load onto the backend or prestashop website anymore. This only occurs when i use my home internet connection. When i am at work or at friends, there seems to be no problem at all. If i try to go to www.websitename/backend the page keeps loading without any result or giving me the standard faultcode "check your internet connection...etc". Can someone help me out please? Don't want to sit at a Starbucks every time i have to work on my webshop . Thanks in advance guys & girls, Sam Link to comment Share on other sites More sharing options...
shacker Posted January 7, 2013 Share Posted January 7, 2013 seems like Starbucks hacked your wifi and your only hope is use the WIFI of starbucks and drink a lot of cofee But, you can try clear all browser cache in your house, or try to rename que admin folder and login again Link to comment Share on other sites More sharing options...
Optimus_Sam Posted January 7, 2013 Author Share Posted January 7, 2013 seems like Starbucks hacked your wifi and your only hope is use the WIFI of starbucks and drink a lot of cofee But, you can try clear all browser cache in your house, or try to rename que admin folder and login again Thanks! I'll try clearing all browser cache. If that doesn't work i'll find out how to rename the admin folder and do that too! . PS: I'm at a Starbucks now... Link to comment Share on other sites More sharing options...
vekia Posted January 7, 2013 Share Posted January 7, 2013 maybe the problem is with network connection from your home? Link to comment Share on other sites More sharing options...
Optimus_Sam Posted January 7, 2013 Author Share Posted January 7, 2013 maybe the problem is with network connection from your home? I have no idea Vekia. What does that mean/do about it? Going to other websites is not an issue. Just Prestashop won't work... Sorry, i'm really new at this . But it's nice that you guys help me out! Geniuses! Link to comment Share on other sites More sharing options...
vekia Posted January 7, 2013 Share Posted January 7, 2013 try to ping your website right from your computer and home network connection. if you're using windows OS click on start and open CMD.exe (command). type there ping yourdomain.com -t and check what's going on. Paste it here if you don't understand what you get clear your browser cache, exactly as shacker said Link to comment Share on other sites More sharing options...
Optimus_Sam Posted January 7, 2013 Author Share Posted January 7, 2013 try to ping your website right from your computer and home network connection. if you're using windows OS click on start and open CMD.exe (command). type there ping yourdomain.com -t and check what's going on. Paste it here if you don't understand what you get clear your browser cache, exactly as shacker said Ok, i'll get back to you in an hour or so. Just ordered another Latté... . I'm using mac osx btw, but i know how to ping on that. Google just told me . Thanks Vekia & Shacker. Link to comment Share on other sites More sharing options...
shacker Posted January 7, 2013 Share Posted January 7, 2013 let us know if works, and send a frapuchino Link to comment Share on other sites More sharing options...
vekia Posted January 7, 2013 Share Posted January 7, 2013 as I am a IT developer, i preferred Java Chip Frappuccino ;D samtang9 try also to reboot your router, and maybe to flush mac DNS: dscacheutil -flushcache Link to comment Share on other sites More sharing options...
Optimus_Sam Posted January 7, 2013 Author Share Posted January 7, 2013 as I am a IT developer, i preferred Java Chip Frappuccino ;D samtang9 try also to reboot your router, and maybe to flush mac DNS: dscacheutil -flushcache This is what i got from the PING thing ping is gestart… PING verwarmingsshop.be (193.110.254.206): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4 Request timeout for icmp_seq 5 Request timeout for icmp_seq 6 Request timeout for icmp_seq 7 Request timeout for icmp_seq 8 --- verwarmingsshop.be ping statistics --- 10 packets transmitted, 0 packets received, 100.0% packet loss Link to comment Share on other sites More sharing options...
Optimus_Sam Posted January 7, 2013 Author Share Posted January 7, 2013 I live in Belgium. Where do i deliver the coffee's? =) Link to comment Share on other sites More sharing options...
vekia Posted January 7, 2013 Share Posted January 7, 2013 do you restarted router? cleared cache in browser? and flushed DNS ? something goes wrong with connection to your website, can you get an access to webpage of your histing provider: http://www.belgon.be/ ? Link to comment Share on other sites More sharing options...
Optimus_Sam Posted January 7, 2013 Author Share Posted January 7, 2013 Hi Vekia, 1) i've cleared cache in browers 2) i've pasted "sudo dscacheutil -flushcache" in terminal but nothing seems to be happening 3) How do i restart my router? Just pull the plug for a sec? 4) I can see the belgon.be website yes. Link to comment Share on other sites More sharing options...
vekia Posted January 7, 2013 Share Posted January 7, 2013 belgon.be is your hosting provider? here's info about flushing DNS cache in MAC: http://osxdaily.com/2008/03/21/how-to-flush-your-dns-cache-in-mac-os-x/ hope it helps in this case 3) How do i restart my router? Just pull the plug for a sec? Sure, for reboot router you can turn it off for a while Link to comment Share on other sites More sharing options...
Optimus_Sam Posted January 8, 2013 Author Share Posted January 8, 2013 belgon.be is your hosting provider? here's info about flushing DNS cache in MAC: http://osxdaily.com/...he-in-mac-os-x/ hope it helps in this case Sure, for reboot router you can turn it off for a while Hi Stacker & Vekia, I found out what was wrong. The host provider (which i'm leaving from now on ) had blocked my IP address... That was the cause . Just wanted to let you guys know and thanks for the assistance! You'll defininetely hear from me again Sam Link to comment Share on other sites More sharing options...
vekia Posted January 8, 2013 Share Posted January 8, 2013 why they blocked your ip? any reason? btw. i marked this topic as solved Link to comment Share on other sites More sharing options...
Optimus_Sam Posted January 8, 2013 Author Share Posted January 8, 2013 why they blocked your ip? any reason? btw. i marked this topic as solved Don't know... Lots of things i don't know apparently . Haha, no seriously they didn't mention that . Ok, this topic has been solved. Awesome. Link to comment Share on other sites More sharing options...
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