Kildar Posted December 4, 2012 Share Posted December 4, 2012 This is an issue I've had with Prestashop for several times now. I'll just cover the current event. Performed fresh install of 1.5.2.0 with a clean database @ store.fetbids.com. Store came up fine. Started adding inventory, (CSV import is another story). Things are going good. I start entering products from another supplier that doesn't have a CSV file. Things are going good, and I'm about 3000 - 3500 items into the inventory then suddenly I start getting "The website cannot display the page [HTTP 500]" when I click save. Click back and the product is in the inventory list. It's about this time that the main page goes to "The website cannot display the page [HTTP 500]". Once there no matter what I do I can't get the website back up. I've deleted the last product entered and no change. I've deleted the last 10 products entered and no change. The backoffice continues to operate properly, and if I put the site in Maintenance it shows the Maintenance page correctly. The only way I've been able to correct this issue is to wipe everything and reload. I really REALLY don't want to do this again because this'll be the 6th or 7th time since version 1.5 came out that I've had this happen. I've lost customer information because of this, and I'm sure I've lost sales because of this. I've contacted my hosting provider (Bluehost.com) and all they can tell me is I'm using a lot of memory. If anyone has suggestions, please let me have them as I am desprate to get me store back online. Thank you. Link to comment Share on other sites More sharing options...
clayton29657 Posted December 4, 2012 Share Posted December 4, 2012 I would suggest either upgrading your server or finda new host. If they are telling you this and you're not even done then why waist more time. If the see you abusing the memory they will just shut you down more than likely. Are you on a shared host or a vps? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 4, 2012 Share Posted December 4, 2012 first let's find out what the 500 error really is... start by turning on errors in config/config.inc.php @ini_set('display_errors', 'on'); Link to comment Share on other sites More sharing options...
Kildar Posted December 5, 2012 Author Share Posted December 5, 2012 elpatron, Thank you for the help. I've turned the display errors on. Here's what I get: Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 64 bytes) in /home6/fetbidsc/public_html/store/classes/db/DbPDO.php on line 91 That's all greek to me. Anyone know what this means and how to fix it? Thank you for your help. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 5, 2012 Share Posted December 5, 2012 you are welcome, if you do not know how, ask you hosting provider to increase your memory limit from 128mb to 256mb... 1 Link to comment Share on other sites More sharing options...
Kildar Posted December 5, 2012 Author Share Posted December 5, 2012 That worked, elpatron. Had to increase it to 512 but I'm back online now. Thank you so much for your help. 1 Link to comment Share on other sites More sharing options...
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