brendancollis Posted November 20, 2012 Share Posted November 20, 2012 Hello,, After lots of problems with a former host we decided to move and have a brand new fresh 5.1 prestashop site, all was good until monday when the paypal module started giving errors, returning to and empty cart on all products not just a select few, I have uninstalled and re-installed about 10 times and still no joy. If anyone has any answers that would be amazing as I set the website up for my nephew and his [spam-filter] as a gift and feel I have let them down a bit. the only error code it shows is Error >, and thats it!! Thanks in advance Brendan Link to comment Share on other sites More sharing options...
Soapi Posted November 20, 2012 Share Posted November 20, 2012 There's lots of issues with the Paypal module in 1.5 :/ Mine doesn't even give that much of an error - it just takes the customer back to the cart Link to comment Share on other sites More sharing options...
brendancollis Posted November 21, 2012 Author Share Posted November 21, 2012 Thats what's happening to our site,,, I cant understand it , was working fine and then all of a sudden,,,, bammm its broken. What payment method are you using then, we are having to take orders by email Link to comment Share on other sites More sharing options...
vekia Posted November 21, 2012 Share Posted November 21, 2012 Thats what's happening to our site,,, I cant understand it , was working fine and then all of a sudden,,,, bammm its broken. What payment method are you using then, we are having to take orders by email HI d oyou've got access to error log in your server? Maybe there you can find out where the problem occur Link to comment Share on other sites More sharing options...
brendancollis Posted November 21, 2012 Author Share Posted November 21, 2012 thanks for the help, but after much trawling through the forum I found the fix,,,,,,,, http://www.prestashop.com/forums/topic/196076-solved-cart-always-empty/ is the thread that worked for me,,, my set shop URL under PREFERENCES> SEO & URLs DOWN THE PAGE TO set shop url was www.mystie.co.uk by removing the www. it was fixed Hope it works for others Link to comment Share on other sites More sharing options...
vekia Posted November 21, 2012 Share Posted November 21, 2012 nice to hear that problem is solved. So, the solution is here: http://www.prestashop.com/forums/topic/196076-solved-cart-always-empty/ i mark this topic as solved Link to comment Share on other sites More sharing options...
brendancollis Posted November 21, 2012 Author Share Posted November 21, 2012 Thank you I was about to ask is someone could mark it solved lol Link to comment Share on other sites More sharing options...
brendancollis Posted November 25, 2012 Author Share Posted November 25, 2012 I am still getting errors, can anyone help? Customers are getting upset Link to comment Share on other sites More sharing options...
vekia Posted November 25, 2012 Share Posted November 25, 2012 so you don't fix it? Link to comment Share on other sites More sharing options...
brendancollis Posted November 25, 2012 Author Share Posted November 25, 2012 No its so strange,, one minute it works and the next it wont,, earlier the module just vanished and I had to re install it Link to comment Share on other sites More sharing options...
vekia Posted November 25, 2012 Share Posted November 25, 2012 do you checked error log? of course check it while pp module doesn't work properly Link to comment Share on other sites More sharing options...
brendancollis Posted November 25, 2012 Author Share Posted November 25, 2012 Where do I check them,, The only message i get from paypal is Paypal error:> and thats it Link to comment Share on other sites More sharing options...
vekia Posted November 25, 2012 Share Posted November 25, 2012 you must turn on error reporiting in prestashop configuration file, or you can check error log in apache logs (probably you can find it in your webhosting control panel or in ftp account) Link to comment Share on other sites More sharing options...
brendancollis Posted November 25, 2012 Author Share Posted November 25, 2012 (edited) Thats done,,, done a test purchase and it failed, but no log came through It works fine for me to test buy,,, yet my nephew cannot buy anything,,, do you think Paypal is blocking IP addresses? Edited November 25, 2012 by brendancollis (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted November 25, 2012 Share Posted November 25, 2012 you use sandbox mode or it's normal paypal payment? Link to comment Share on other sites More sharing options...
brendancollis Posted November 25, 2012 Author Share Posted November 25, 2012 it is normal mode. I can't understand why it lets me buy but not others? Link to comment Share on other sites More sharing options...
vekia Posted November 25, 2012 Share Posted November 25, 2012 i don't know maybe try to download other paypal module? or other version? Link to comment Share on other sites More sharing options...
brendancollis Posted November 25, 2012 Author Share Posted November 25, 2012 I'm using 3.2.5 and I try update it and it wont let me,,, any ideas on a more stable one? Link to comment Share on other sites More sharing options...
brendancollis Posted November 26, 2012 Author Share Posted November 26, 2012 Can anyone help with this situation,,, any better payment modules we could use? Link to comment Share on other sites More sharing options...
brendancollis Posted November 27, 2012 Author Share Posted November 27, 2012 Can Anyone Help With This Problem???? it's a dead site without any payment module !! Link to comment Share on other sites More sharing options...
benjamin utterback Posted November 27, 2012 Share Posted November 27, 2012 Hellos brendancollis, what is the problem you are experiencing while trying to update the PayPal module? Link to comment Share on other sites More sharing options...
brendancollis Posted November 28, 2012 Author Share Posted November 28, 2012 I have installed 3.3 from addons now as before the module would self delete if i tried to upgrade, I have requested new API credentials from PayPal and reset all that,,, but still it wont allow people to buy. I can provide FTP and back end login if needed, Thanks in advance Link to comment Share on other sites More sharing options...
brendancollis Posted November 28, 2012 Author Share Posted November 28, 2012 Is anyone else having the same issues? Link to comment Share on other sites More sharing options...
brendancollis Posted November 29, 2012 Author Share Posted November 29, 2012 Anyone able to help? Link to comment Share on other sites More sharing options...
brendancollis Posted December 4, 2012 Author Share Posted December 4, 2012 Is anyone able to help,,,, going to have to close the website as we cants accept any payments Link to comment Share on other sites More sharing options...
benjamin utterback Posted December 4, 2012 Share Posted December 4, 2012 Hello brendancollis, have you tried to use the updated PayPal module 3.4? Link to comment Share on other sites More sharing options...
Trip Posted December 5, 2012 Share Posted December 5, 2012 Hi Brendan. Did you check the restrictions under Modules/Payment? Is it possible that there are group/country or currency restrictions enabled? Best regards, trip Link to comment Share on other sites More sharing options...
brendancollis Posted December 5, 2012 Author Share Posted December 5, 2012 Uploaded the new 3.4 and hoping that is going to work, The restrictions are fine, set to US and UK ....... Just waiting for testing from regular customers,, offered discounts for their time Link to comment Share on other sites More sharing options...
brendancollis Posted December 8, 2012 Author Share Posted December 8, 2012 Reply from PayPal,,, can anyone expliain if this is the problem and how to solve it, The process for Express Checkout has your store submit a SetExpressCheckout API call, you will receive a token value, and then redirect your buyer to PayPal. The buyer will sign into their account, select funding source, and go back to your website. Once they're on your site they're supposed to review their payment for a final time before clicking an option on your website that submits the DoExpressCheckoutPayment API call to complete the payment. If the DoExpressCheckoutPayment API call is never submitted the payment will not complete. The error you're receiving is not from PayPal but it may be an interpretation of something you received from PayPal. Are there any error logs for the software you're using? Any help would be good Link to comment Share on other sites More sharing options...
brendancollis Posted December 8, 2012 Author Share Posted December 8, 2012 Ok silly question,,, would the fact I'm running on http:// make any difference ????? the customer goes from my site http:// over to Paypal https:// and then back to my site on http:// Would this make the API calls mess up Link to comment Share on other sites More sharing options...
Site Posted December 8, 2012 Share Posted December 8, 2012 Hi, I dont believe the http:// - https:// should make a problem, The fault looks like it lies at "they're supposed to review their payment for a final time before clicking an option on your website that submits the DoExpressCheckoutPayment API call to complete the payment." The last page the customer see's after they have visited Paypal they click confirm payment on your own website - Im guessing some are not doing this causing the payment not to complete and cause an error. I have attached a screenshot - I must say its not really clear to the customer what to do at this stage. Afterall the page shows nothing for them to confirm other than price??? I have submitted an idea to Prestashop for some form of payment review here http://forge.prestashop.com/browse/PNM-780 Does your website show this final payment page all the time? [like in the screenshot] ? Link to comment Share on other sites More sharing options...
brendancollis Posted December 9, 2012 Author Share Posted December 9, 2012 (edited) The customer gets that page and also a conformation page of order accepted,,, but it shows in the BO payment error, the customer then gets a email saying the the order did not complete ant to contact the customer services... its a proper ball ache as just cant run a business like that. Looks very bad on our part http://www.charliesnailandbeauty.co.uk try it out i'll put a test product for 5p up, will refund back if any payments go through here is the link to the product http://www.charliesnailandbeauty.co.uk/index.php?id_product=246&controller=product Edited December 9, 2012 by brendancollis (see edit history) Link to comment Share on other sites More sharing options...
Site Posted December 9, 2012 Share Posted December 9, 2012 The business Paypal account doesn't have any restrictions on it does it? Link to comment Share on other sites More sharing options...
brendancollis Posted December 9, 2012 Author Share Posted December 9, 2012 it was working fine on the other site, closed that as it slowed down so much it took 2 mins to load a page, that was presta 1.4 ,,, never had any probs with paypal until we loaded 1.5 Link to comment Share on other sites More sharing options...
Site Posted December 9, 2012 Share Posted December 9, 2012 Personally I've held off on the 1.5 upgrade on a few sites due to the numerous bugs within it, so kept with 1.4 Did you use smarty cache on the old 1.4 to improve its speed ? I'm not too sure what's causing the errors now Link to comment Share on other sites More sharing options...
brendancollis Posted December 10, 2012 Author Share Posted December 10, 2012 http://www.charliesnailart.co.uk check it out its using smarty, the database is so slow to react its stupid. same with the back end slow, hence why we moved servers. Just wish we could get the paypal sorted,, failing that we may just get a managed solution. Link to comment Share on other sites More sharing options...
MassiveRC Posted December 10, 2012 Share Posted December 10, 2012 http://www.charliesnailart.co.uk check it out its using smarty, the database is so slow to react its stupid. same with the back end slow, hence why we moved servers. Just wish we could get the paypal sorted,, failing that we may just get a managed solution. Mine was dog-slow until I removed the majority of canned back office analytics modules. Link to comment Share on other sites More sharing options...
Site Posted December 10, 2012 Share Posted December 10, 2012 @brendancollis Your coppermine photo gallery is also a little slow to initially load, so I'm guessing there is a php resource usage limit on your server somewhere for it not to be Prestashop specific. Are you aware of any limits on your server? The module "CUSTOMERS WHO BOUGHT THIS PRODUCT ALSO BOUGHT:" may slow the site down a little 1 Link to comment Share on other sites More sharing options...
brendancollis Posted December 10, 2012 Author Share Posted December 10, 2012 that seems to have solved the slow site lol,,, dont solve the paypal though on the new site lol Link to comment Share on other sites More sharing options...
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