soohan Posted August 24, 2012 Share Posted August 24, 2012 I am facing a problem with my website using prestashop. After several times of purchasing or visiting to my website, some of my customer face the problem of unable to login OR show the cart is empty even though I have added some item inside. This can be solve by clear the cookies of the browser. Any way to avoid this problem happened? Please help =) Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 24, 2012 Share Posted August 24, 2012 Dear soohan, Hello and thank you for the message. Does this happen to every browser? What is the URL of your website so I can test it. Thank you for choosing PrestaShop! Link to comment Share on other sites More sharing options...
shokinro Posted August 25, 2012 Share Posted August 25, 2012 some time when you set different domain name for SSL/(HTPS) and HTTP, similar issue happens. For example, one with www. and another one without www. make sure you have the store domain correctly. Back office - Preferences tab -URLs & SEO Link to comment Share on other sites More sharing options...
soohan Posted August 25, 2012 Author Share Posted August 25, 2012 www.lee-sports.com The problem will not happen all the time. It will only happen after you serve the site for several times. Link to comment Share on other sites More sharing options...
soohan Posted August 25, 2012 Author Share Posted August 25, 2012 some time when you set different domain name for SSL/(HTPS) and HTTP, similar issue happens. For example, one with www. and another one without www. make sure you have the store domain correctly. Back office - Preferences tab -URLs & SEO I set the domain name as www.lee-sports.com Is that correct? Link to comment Share on other sites More sharing options...
shokinro Posted August 26, 2012 Share Posted August 26, 2012 if you have configured the same domain for HTTP and HTTPS, then this might be not the cause of this issue. it might be something else. The issue seems very strange. Like Bemjamin suggested, if you could post your URL here, and give mode details on how to reproduct the issue, maybe someone could give you some advice. Link to comment Share on other sites More sharing options...
soohan Posted August 29, 2012 Author Share Posted August 29, 2012 my URL is www.lee-sports.com Link to comment Share on other sites More sharing options...
yusufzulkarnain Posted December 13, 2012 Share Posted December 13, 2012 Dear soohan, Hello and thank you for the message. Does this happen to every browser? What is the URL of your website so I can test it. Thank you for choosing PrestaShop! Hi, Ben! I have similarly problem. I have just installed PS 1.5.2.0 in www.lovingprize.com. I can not login as a customer. The webpage was refresh but still appear the login page. Help me Ben! Link to comment Share on other sites More sharing options...
El Patron Posted December 13, 2012 Share Posted December 13, 2012 my URL is www.lee-sports.com this poor fella never got it working...I just tested it... Hi, Ben! I have similarly problem. I have just installed PS 1.5.2.0 in www.lovingprize.com. I can not login as a customer. The webpage was refresh but still appear the login page. Help me Ben! you have your shop in maint. mode...nobody can help until you either add their IP address or open your shop...and you should also open new threads...not add on to old posts... Link to comment Share on other sites More sharing options...
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