edd628 Posted July 31, 2012 Share Posted July 31, 2012 hi i hope someone can help with this as i have been searching for hours justhost have installed a ssl certificate on my site and i have enabled ssl in the back office, now when i try loading the site i just get a blank page which is still there when i dissable the ssl. justhost are being less than helpfull as they just say everything is fine on there part. any ideas? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 31, 2012 Share Posted July 31, 2012 Hi edd, Can you please post a link to your site where we can see this for ourselves? -Mike 1 Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 Hi Thanks for your speedy reply my site url is www.personaliseyourgift.com i think the problem may just be with the home page, if you load the site using a catogory for example http://www.personaliseyourgift.com/en/8-personalised-mugs the page loads and all links seam to work its just when you try loading the home page. i have a feeling this is simple to resolve but i just cant see it. thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 Hi edd, It appears that you have deleted some files, as the code for your homepage is completely blank. -Mike Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 Hi I dont recall deleying anything at all i was working on the site all day yesterday then justhost installed the ssl certificate and then all i did was enable ssl and thats whaen the problem started. how can i resolve this as i have no idea Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 hi can i re-install prestashop without losing all my products and settings, as im thinking this will solve the issue. thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 hi can i re-install prestashop without losing all my products and settings, as im thinking this will solve the issue. thanks As long as you're sure to completely back up your database and double-check all the data first, that should be fine. -Mike Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 please excuse me i am a complete novice, im not sure which database to back up and what to do with it after i have re installed, i istalled prestashop with simple scripts if i choose the update option would that work even though i am on the latest version thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 please excuse me i am a complete novice, im not sure which database to back up and what to do with it after i have re installed, i istalled prestashop with simple scripts if i choose the update option would that work even though i am on the latest version thanks In that case, I would recommend that you contact your hosting provider, as they should be able to walk you through the process. -Mike Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 justhost are not being very helpful they have just advised that i reinstal the theme i am using when i ask about losing products they just say they dont offer that level of support. if i knew what folder my products and theme settings where in i could just download the folders and replace them after i re-instal the theme. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 justhost are not being very helpful they have just advised that i reinstal the theme i am using when i ask about losing products they just say they dont offer that level of support. if i knew what folder my products and theme settings where in i could just download the folders and replace them after i re-instal the theme. The products and their data are all stored in your database, which you can find through your hosting provider's cPanel. As for your theme, it should be listed in the /themes folder of your site. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 sorry again if i back up mysql database re install prestashop, restore the databases would all my products and module settings be back in the new instal Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 sorry again if i back up mysql database re install prestashop, restore the databases would all my products and module settings be back in the new instal Yes, as long as everything is backed up properly, you should be fine. -Mike Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 hi i have backed up the databases uninstalled prestashop, re-installed it and the exact same problem is happening on the home page any ideas Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 hi i have backed up the databases uninstalled prestashop, re-installed it and the exact same problem is happening on the home page any ideas Did you reinstall it using a fresh copy of all PrestaShop files that you just downloaded, or the same files downloaded previously? -Mike Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 i was given the option to overite all existing files through simple scripts installation Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 i was given the option to overite all existing files through simple scripts installation Unfortunately, I'm not familiar enough with JustHost's simplescript to provide advice on this because it actually isn't something our team has much input on. -Mike Link to comment Share on other sites More sharing options...
edd628 Posted August 1, 2012 Author Share Posted August 1, 2012 i am stuck on what i can do justhost cant help presta cant help and i dont know what to do next Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 i am stuck on what i can do justhost cant help presta cant help and i dont know what to do next Honestly, I would suggest that you consider switching hosting providers. BlueHost is a great option if you're set on using a simplescript because not only is their entire team very well-versed on PrestaShop, but we were actually involved in developing the simplescript, which ensures a higher level of compatibility and functionality. -Mike Link to comment Share on other sites More sharing options...
edd628 Posted August 2, 2012 Author Share Posted August 2, 2012 Hi Thanks i have managed to sort the problem now i will have a look at bluehost as the support i got from justhost was none existant. Link to comment Share on other sites More sharing options...
J4MES1 Posted August 4, 2012 Share Posted August 4, 2012 Hi Thanks i have managed to sort the problem now i will have a look at bluehost as the support i got from justhost was none existant. How? I seem to have a very similar problem and am unsure of how to resolve. Link to comment Share on other sites More sharing options...
edd628 Posted August 6, 2012 Author Share Posted August 6, 2012 HI i am not sure i will be much help as this is very much a new thing for me and its the first website i have had so i have no experiance at all but my hosts (justhost.com) perform daily and weekly automatic backups so i just restored all the files from a backup i lost two full days of work on the site but at least i didnt have to start from the begining which was my innitial concern. Sorry if this hasnt been more help for you. Link to comment Share on other sites More sharing options...
T-bird Posted August 27, 2012 Share Posted August 27, 2012 How did you solve this? I'm having the same problem, secure pages just come up blank if I enable SSL. I've done a fresh upload of 1.4.9.0. At first I couldn't get into my back office at all, it just kept throwing this: Error code: ssl_error_rx_record_too_long. I had my hosting provider re-install the cert & bundle and that cured it but secure pages in the front office are still coming up blank. Thanks. Link to comment Share on other sites More sharing options...
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