darcisz Posted June 25, 2012 Share Posted June 25, 2012 I requested widthdrawal 2 weeks ago and still no money Last week made another 1 widthdrawal and still no money. Total over $800 Prestashop should not recommend Hipay as billing company I sent them many mails and no answer Today got message that must call them Cheaters and nothing more I will report it to VISA/Mastercard, and few other companies and forums Be carefull Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 25, 2012 Share Posted June 25, 2012 Hi darcisz, I will pass this along to our team to look into this for you. -Mike Link to comment Share on other sites More sharing options...
darcisz Posted June 25, 2012 Author Share Posted June 25, 2012 I will glad if you can help me Link to comment Share on other sites More sharing options...
Hi-media_SupportIT Posted June 26, 2012 Share Posted June 26, 2012 Hi, Your withdrawals are currently under verification We will back to you next week Best, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 26, 2012 Share Posted June 26, 2012 Thanks for the update! darcisz, please keep us posted on how this goes from your end. -Mike Link to comment Share on other sites More sharing options...
darcisz Posted June 26, 2012 Author Share Posted June 26, 2012 Under verification ? What verification ? You charged credit cards my clients and I sent them goods they purchased. Every time I made widthdrawal , next day got confirmation mail and money was on my account in 3 days But 2 weeks ago I made widthdrawal and no money, last week I made next widthdrawal and still no money, there are over $800 I sent over 10 mails, got 2 answers : "You can contact us on 00 33 1 53 44 15 35 between 10h and 18h from Monday to Friday Awaiting to hear from you, we remain at your disposal " btw. I notified VISA too, and if still dont get money will notify Mastercard, Police, other shopping carts etc etc........I work 10yrs in adult biz and dont like when somebody want cheat me.I trusted You and used Hipay as one and only billing on my shop but you try cheating me.... Link to comment Share on other sites More sharing options...
Hi-media_SupportIT Posted June 27, 2012 Share Posted June 27, 2012 Hi, The customer support team is now checking your account and want to talk with you about it. So you can call at 00 33 1 53 44 15 35 (they speak English) or leave your phone number in pm Best, Link to comment Share on other sites More sharing options...
darcisz Posted June 27, 2012 Author Share Posted June 27, 2012 I heard same answer 3 times My english is poor to call, I prefer contact via email and dont want lose money for international calls What is wrong with my account ? over 1 year was fine but now something is wrong ? I never get 1 refund or chargeback, you make problems because you dont want pay me money I will not waiting and waiting, will notify all boards, shopping cart providers etc all where is possible to notify problem with Hipay Link to comment Share on other sites More sharing options...
daki22 Posted December 10, 2012 Share Posted December 10, 2012 Did you get anything from them or not? Is it possible to spend money somewhere from their account and why prestashop support this kind of acts by HIPAY! Where is admin to comment of this kind of post?Also prestashop made their module by default in new presta instalation.Can this man get answers and me to? Link to comment Share on other sites More sharing options...
Hi-media_SupportIT Posted December 10, 2012 Share Posted December 10, 2012 Hi, This case is resolved The withdrawals can take some time for verification about the Hipay account and some transactions Feel free to contact us for more information Best, IT Support Hi-media payments Link to comment Share on other sites More sharing options...
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