pokharelishwor Posted December 14, 2011 Share Posted December 14, 2011 Hi, I am using PrestaShop 1.4.4 .When I add a subcategory under Home category it shows "creation successful". I can not use that subcategory. ie it is not displayed under catalog tab.I can not added any product to that subcategory because it is not shown while setting category for any product. Currently it only shows 4 sub categories under Home category, although I have added few more sub categories under Home category. One more thing, when I change preference for Force Compile to "no" and save, it give me "success" message but that change is not reflected. Please help! Thank you Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 14, 2011 Share Posted December 14, 2011 Hi pokharelishwor, Please change Force Compile back to Yes and let me know if that resolves this issue. Also, please be sure to clear your browser's cache, along with your Smarty cache (via FTP) to ensure that you are seeing the very latest changes to your site. -Mike Link to comment Share on other sites More sharing options...
pokharelishwor Posted December 15, 2011 Author Share Posted December 15, 2011 HI Mike, Thank you for your quick response. I tried clearing the browser's cache and smarty cache but still I am unable to see newly added subcategories. FYI, the subcategories are being written to the database. Problem is, I am not able to use those subcategories. Why are they not showing up if they are in database? It is very strange. Thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 15, 2011 Share Posted December 15, 2011 Hi pokharelishwor, Can you please post your URL, along with the subcategories you aren't seeing? And are you currently using our Layered Navigation module on your shop? -Mike Link to comment Share on other sites More sharing options...
pokharelishwor Posted December 15, 2011 Author Share Posted December 15, 2011 Hi Mike, I can not post URL here in forum . Is there any other way I can pass you the URL?? And I am not using Layered Navigation module. Thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 15, 2011 Share Posted December 15, 2011 Hi Mike, I can not post URL here in forum . Is there any other way I can pass you the URL?? And I am not using Layered Navigation module. Thanks Go ahead and PM it to me. Just click on my profile and you should have an option to send me a message. Once I get that, I'll go ahead and take a look at it for you . -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 15, 2011 Share Posted December 15, 2011 Hi pokharelishwor, It turns out I was a little confused as to your original question, but I believe I have the answer for you now. What do you have set as your shop's default language currently? -Mike Link to comment Share on other sites More sharing options...
pokharelishwor Posted December 15, 2011 Author Share Posted December 15, 2011 Hi Mike, It is English. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 15, 2011 Share Posted December 15, 2011 Hi Mike, It is English. In the Back Office as well? Can you please check to ensure that English hasn't been disabled anywhere in the Back Office? We've identified this as an issue that can occur if you have the English language disabled, but if that isn't the root cause of your issue I'll be happy to help you find another solution. -Mike Link to comment Share on other sites More sharing options...
pokharelishwor Posted December 15, 2011 Author Share Posted December 15, 2011 Hi Mike, Yes, in Back Office also it is English. Thank you Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 15, 2011 Share Posted December 15, 2011 Hi Mike, Yes, in Back Office also it is English. Thank you OK in that case, can you please PM me with your Back Office login credentials (username, password and admin URL)? I'll take a look at this more closely for you to help you find a solution. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 15, 2011 Share Posted December 15, 2011 Hi pokharelishwor, I tested this out for you and can confirm that the subcategories are not being properly created. Can you please try switching to the default theme temporarily to see if it works better once you've switched back to the default? -Mike Link to comment Share on other sites More sharing options...
pokharelishwor Posted December 20, 2011 Author Share Posted December 20, 2011 Hi Mike, Sorry for late response. I tried changing to default theme but it didn't work. What can be other possible issues? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 20, 2011 Share Posted December 20, 2011 Hi pokharelishwor, It looks to me like you're still on your custom theme, not the default. I just did a brand new install of 1.4.4.0 on WAMP, and am not having this issue adding new subcategories with the default theme. Can you please switch back to the default theme and let me know once you've done that so that I can look a little deeper into this for you? -Mike Link to comment Share on other sites More sharing options...
pokharelishwor Posted December 20, 2011 Author Share Posted December 20, 2011 Hi Mike, This site is live so I can not switch back to default theme during day time. I tried switching back to default theme last night and tried adding the categories and it didn't show up. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 20, 2011 Share Posted December 20, 2011 Hi pokharelishwor, I understand that you do not want to switch the theme on your live site, but have you considered setting it to maintenance mode? This way, the site will be down temporarily while we work on this, and then we can put it back up after a couple quick tests. -Mike Link to comment Share on other sites More sharing options...
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