Newbie99 Posted March 2, 2009 Share Posted March 2, 2009 Hello all. I just installed prestashop over a month ago and have a live store. I have only one problem, my customers are not recieving emails from my store. The contact forum works fine, that is to say, when they submit a comment it is sent to the store email account. I have already had two customers cancel their orders because they were afraid I would be unaware of their order!!!! Can someone please help me!!! I am using godaddy for hosting and have read on here that it is terrible and doesn't work with much. However, I have managed to get it working with Search Engine Friendly Urls, SSL Certificates, product import loading, and every other feature that Prestashop has to offer.I really need help with this. Also, my email was recieving notifcations when orders were made and now it has stoped working. I have email alerts v1.1 installed. Please help!!! I don't want to switch hosting companies, but there has to be a way to fix this! Thank you!!Also, the problem is not that spam is blocked. I have tried creating accounts with no spam filteres and and adding the store email to the safe list.Please help! Link to comment Share on other sites More sharing options...
prestabase Posted March 2, 2009 Share Posted March 2, 2009 Are you receiving any bounce back emails when your store sends out email? Or are your customers receiving bounce back emails when they send in an email? Are you able to send to the email account used in your store, with a regular email client? Link to comment Share on other sites More sharing options...
CECT*Phone Posted March 23, 2009 Share Posted March 23, 2009 hi , i get the same proble :1. When i send a message, clicking on YES, from the Back Office, it says message error. 2. When a customer tries to send a message from the BO, we do no receive the email. does it have smthg to do with SMPT config, if so, pls advice how to configure the email address and the BO so that all messages from Admin to customers and from customers to admin can be forwarded to the related email address, Thank you, Link to comment Share on other sites More sharing options...
Tobias Posted April 2, 2009 Share Posted April 2, 2009 Many seem to have problems with this, but havent seen ONE solution out there... Anyone knows anything on how to solve this, any work around will do. Thanks in advance. Link to comment Share on other sites More sharing options...
IBICO Posted June 10, 2009 Share Posted June 10, 2009 I have the same issue. Only thing is that first everything worked ok, but after sending message to customer 4 or 5 I got this error. And now I get it all the time.Message back to prestashop seems to work, since I get e-mail with messages from customers. I also get mail notify about customer purchase. Link to comment Share on other sites More sharing options...
Proglamour Posted June 16, 2009 Share Posted June 16, 2009 You guys may try this solution but i forgot where i found this as it work for this user. But didn't work on my site.Here example used email gmail/google mailgo to preferences > emailSet my own SMTP parameters. For advanced users ONLYSMTP server: smtp.gmail.comSMTP user: [email protected]SMTP pasword: youremailpasswordEncryption: SSLPort: 465 Link to comment Share on other sites More sharing options...
IBICO Posted June 16, 2009 Share Posted June 16, 2009 Did not work for me.... Still get the same message.1 erroran error occurred while sending e-mail to the customer Link to comment Share on other sites More sharing options...
ALbi87 Posted January 28, 2010 Share Posted January 28, 2010 SMTP set is good.I had the same problem - SMTP FIX is here : http://www.prestashop.com/bug_tracker/view/2800/ Link to comment Share on other sites More sharing options...
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