911tictac Posted October 31, 2011 Share Posted October 31, 2011 v1.4.5.1 Shop not loading Hi, can anyone help, I have loaded the presta shop v1.4.5.1 onto the virtual server, at first I could not see the shop at all, but following a similar thread on this forum I turned the "Automatically redirect to Canonical url" to NO and the shop has come to life. HOwever, now when you click on the products that are on the shop it then hangs and goes nowhere. I want to feel confident to put a lot of information into the shop but at the moment I am unsure, it all looks really good, but just confidence with the stability is lacking now.... please help the web address is www.outlet-direct.co.uk Thanks in advance Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 31, 2011 Share Posted October 31, 2011 Hi 911tictac, In your Back Office, could you please try enabling Friendly URL under Preferences > SEO & URLs and let me know if this resolves your issue? -Mike Link to comment Share on other sites More sharing options...
911tictac Posted October 31, 2011 Author Share Posted October 31, 2011 Hi Mike Thank you so much for your prompt reply, it is great to know that people are listening. Right I have tried enabling Friendly URL under Preferences > SEO & URLs and I receive a 404 error message, now I noted that there was information about the fact that I would need to create a ".htaccess" file but this tool can ONLY be used if you are hosted by an Apache web server. So I checked it out and NO the server is not Apache it is Windows based rather than Linux, so I am going to get it switched over to see if that removes the problem. and at least I will be able to create this .htaccess file. Does Prerstashop only work on Linux based servers then? Regards Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 31, 2011 Share Posted October 31, 2011 Hi 911tictac, PrestaShop works on any web server that meets our system requirements. If you have any additional questions, please let me know. -Mike Link to comment Share on other sites More sharing options...
911tictac Posted October 31, 2011 Author Share Posted October 31, 2011 Mike That is the thing I according to the load screen it did, but I am just having problems from the outset. I have requested the server be changed, but can take upto 3 hours so we shall see from there. But as soon as it has been changed over and I have created the .htaccess file I will get back to you. Best regards Allan Link to comment Share on other sites More sharing options...
911tictac Posted October 31, 2011 Author Share Posted October 31, 2011 Hi Mike Right I have had the system changed over to Linux and much much better, stable and faster, I have also just completed enabling the freiendly URL's and the Automatically redirect to Canonical url is now set to Yes, so I have check the site as much as I can tonight, and eveything seems to be quite stable without it hanging. So I think that this problem has now been solved, Just want to say a big thank you to you for your help and reassuing contact, I really appreciate it. Regards Allan Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 I'm glad I could help! I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
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