Guest Posted October 17, 2011 Share Posted October 17, 2011 Does anyone else get phantom shopping carts? We get cards by visitors where they were obviously checking things out, but then deciding not to buy. But at least once per day we get a cart with a number of so different items in that it is clear it is not a real interest. Can search engine bots, facebook / twitter bots etc actually add to the shopping carts? Or are these from potential hackers? Or just competitors having a look around? Any ideas? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 17, 2011 Share Posted October 17, 2011 Hi haylau, That is very strange. Could you post a screenshot of one or two of these carts so that we can check this out? -Mike Link to comment Share on other sites More sharing options...
Tiggy Posted October 17, 2011 Share Posted October 17, 2011 Do you mean the random cart that will fill up with everything in your store i actually have one of these on my store happily shopping away now lol! I get them daily but never figured it out. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 17, 2011 Share Posted October 17, 2011 Hi Tiggy, The same goes for you as well. If you can provide us with a screenshot or two we can take a closer look at this for you. -Mike Link to comment Share on other sites More sharing options...
Tiggy Posted October 17, 2011 Share Posted October 17, 2011 I have just grabbed this one very quickly & Blacked out personal info but can you see the £5000 one from yesterday, thats one and the top one thats on the cart right now for £500 is happily shopping away, Link to comment Share on other sites More sharing options...
johnmoore84 Posted October 17, 2011 Share Posted October 17, 2011 Hi, I have the same thing today aloan I have 35 carts with products in but I assume its not real people. Any news on what caursed this? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 17, 2011 Share Posted October 17, 2011 Hi everybody, Can you please each PM me with your FTP access and back office credentials? I've got our CTO on the case who will be looking into this for all of you in the morning. -Mike Link to comment Share on other sites More sharing options...
Guest Posted October 18, 2011 Share Posted October 18, 2011 I have just grabbed this one very quickly & Blacked out personal info but can you see the £5000 one from yesterday, thats one and the top one thats on the cart right now for £500 is happily shopping away, Ype that is what I have been getting. I have deleted them all, but no more since then. When /If I do I will send you details Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 18, 2011 Share Posted October 18, 2011 Hi haylau, Please send them to me as soon as you can, I am passing this along to our CTO now, and the more information he has, the better. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Hi everybody, We are continuing to work to resolve this issue, but can make quicker progress if those of you who haven't done so yet will please PM me with your FTP and Back Office login credentials so that our developers can continue to work on this. If you have any questions, just let me know. -Mike Link to comment Share on other sites More sharing options...
Pieter Posted October 26, 2011 Share Posted October 26, 2011 Hi there, Same issue here. Two times now I found a lot of phantom shopping carts. I'm on PS 1.4.2.5 Further i noticed that: It puts one item in a cart at a time Items seems to be picked at random order, at least not by order of productnumber, alphabeth, price or category it works very regularly, 15 seconds interval between carts It continues untill all items in the shop have been put in a cart If i look at the last cart's date and time and in my statistic i find one match: Yahoo Slurp Googlebot Unknown robot (identified by 'bot/' or 'bot-') MSNBot Unknown robot (identified by 'crawl') <=== THIS ONE Nutch Yandex bot Alexa (IA Archiver) Unknown robot (identified by hit on 'robots.txt') Unknown robot (identified by 'robot') BaiDuSpider SurveyBot Python-urllib Motor maybe that rules out the other ones? There does not seem to be more harm than an extreem number of carts, but I would like to see it solved though. Something in robots.txt?? regards, Pieter Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Hi Pieter, Please PM me with your FTP and Back Office login credentials so that our developers can look into this. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 31, 2011 Share Posted October 31, 2011 Hi everybody, I'm sorry it took us so long to investigate this fully, but it appears that the issue has to do with missing statistics modules that monitor your sites for robots. You can get more information on how to fix this here. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
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