bexvlad Posted September 20, 2011 Share Posted September 20, 2011 Just testing the /prestashop/ new installation of 1.4.4.1 before I set this as a replacement for 1.4.1 Everything works fine apart from 'Add to cart' from either the Category page or the Product page when I get TECHNICAL ERROR: unable to add the product. Details: Error Thrown: [object XMLHttpRequest] Text status: error Despite this, however, the product does get added to the cart and I can increase or decrease the number ordered in Summary. Plainly I cannot move to 1.4.4.1 until this is sorted, so any clues, please? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 20, 2011 Share Posted September 20, 2011 Hi bexvlad, Have you enabled Increase Front Office Security in the Back Office under Preferences? -Mike Link to comment Share on other sites More sharing options...
bexvlad Posted September 20, 2011 Author Share Posted September 20, 2011 Hi Mike It was enabled, and I have just tried disabling it - no change, despite clearing my cache. Bexvlad Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 20, 2011 Share Posted September 20, 2011 Hi bexvlad, This has been reported through our Bug Tracker. If the suggestions posted there don't help you, please post a comment to request to have this reopened and we'll look into it for you again. http://forge.prestashop.com/browse/PSCFI-3456 -Mike Link to comment Share on other sites More sharing options...
bexvlad Posted September 21, 2011 Author Share Posted September 21, 2011 Thanks again, Mike, I tried all the tips (disable and re-enable cache, remove and replace Featured Products module) all to no effect. Will I get notification when the Bug Tracker fix is posted, please? Bexvlad Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 21, 2011 Share Posted September 21, 2011 Hi Bexvlad, All you need to do is click the link I posted above, click on "Watch" and then post a comment to let them know this needs to be reopened. Let me know if you have any additional questions. -Mike Link to comment Share on other sites More sharing options...
Eric Cardonnel Posted September 22, 2011 Share Posted September 22, 2011 Hi, I have exactly the same problem. It's verry verry embarrassing because customers think the site is out of order and they DON'T buy ! I don't know what I can do ? Eric Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 22, 2011 Share Posted September 22, 2011 Hi Eric, As I mentioned above, the absolute best thing to do is click on the link I posted above, click "Watch" and then post a comment about your problem to request that this get reopened. If it is reopened, I will personally make sure that we take care of this for you, but I can't do anything unless the developers see a need to reopen it and investigate it further. -Mike Link to comment Share on other sites More sharing options...
itbranson Posted September 23, 2011 Share Posted September 23, 2011 I have also exactly same problem after upgrading from 1.4.3 to 1.4.4.1. But when i access my site 2-3 times within few seconds then it works. After that another problem begins: added product cannot be deleted. If customer changes his mind and try to delete it says it cannot be deleted. I think it's very embarrasing and i'm disabling my shop Link to comment Share on other sites More sharing options...
itbranson Posted September 23, 2011 Share Posted September 23, 2011 after reading some tips in the bug tracker that Mike Kanzler suggests, disabling the front office security from Preference has helped to my case. I knew it was something to do with that because adding/deleting product in product category page were working. But the same didn't only in the front page. Ok now, my shop is less secure than before due to the disabled Front Office Security ? If yes, perhaps i should move back to 1.4.3? thanks Link to comment Share on other sites More sharing options...
itbranson Posted September 23, 2011 Share Posted September 23, 2011 ok, i'm very sorry! the problem repeats. It worked for few minutes and it repeats. How to find 1.4.3 ? Please... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 23, 2011 Share Posted September 23, 2011 Hi everybody, I brought this up to our development team this morning, so hopefully we'll get this taken care of for you as soon as possible! -Mike Link to comment Share on other sites More sharing options...
itbranson Posted September 24, 2011 Share Posted September 24, 2011 thank you Mike! Link to comment Share on other sites More sharing options...
bexvlad Posted September 26, 2011 Author Share Posted September 26, 2011 Thanks Mike but can you advise how I track progress, please? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 26, 2011 Share Posted September 26, 2011 Hi bexvlad, When you go to the bug tracker link I posted above, click on "Watch" near the top right corner of the page. Once you're "watching" a bug report, you'll get an email for any update, comment, etc. -Mike Link to comment Share on other sites More sharing options...
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