Customers do not receive order confirmation emails

[Chaney]

My emails work fine except for order confirmations - none are sent to the merchant and none to the customer. Addiitonally, the cart still shows the items waiting to be 'checked out" after payment has been made and customer is taken back to store. There they are greeted with 'guest tracking' but without an order ID that is not possible.

 

I'm at my wits end with this and cannot activate the store until resolved. Please help?

[Carolina Custom Designs]

My emails work fine except for order confirmations - none are sent to the merchant and none to the customer. Addiitonally, the cart still shows the items waiting to be 'checked out" after payment has been made and customer is taken back to store. There they are greeted with 'guest tracking' but without an order ID that is not possible.

 

I'm at my wits end with this and cannot activate the store until resolved. Please help?

Have you installed and configured the 'Mail Alerts' module?

 

Marty Shue

[Chaney]

First thing I did! The cart doesn't empty when the customer is taken back after payment either . . . ??

 

Thank you so much for responding!

[Mike Kranzler]

Hi Chaney,

I have created a report to send to our developers, and they will look into this for you. I will let you know as soon as I hear back from them.

 

-Mike

[Chaney]

Hi Chaney,

I have created a report to send to our developers, and they will look into this for you. I will let you know as soon as I hear back from them.

 

-Mike

 

Oh! Thank you! I had to take the store down two days ago . . . I hope they come up with something! You rock!

 

Chaney