[SOLVED] problem: payment page doesn't work

[alea]

Hi,

 

To start, thanks for the help:)

 

Prestashop version 1.4.4.0

 

In the admin panel, the Payments tabs doesn't work. The browser shows an Error 500. I went here: http://www.presto-changeo.com/en/content/13-fixing-error-500

and checked the file permissions - the adminPayments.php page is set to 755. I tried to find the .htaccess file, but wasn't able to find it.

 

I also tried turning on display errors (config/config.inc.php). After clicking on the "Payments" tab I get a blank screen. No error.

 

Any suggestions?

 

Thanks,

Alea

[Mike Kranzler]

Hi alea,

The .htaccess file should be in your root directory. Find it there and delete it, and then you can regenerate it in the Back Office.

 

I hope this helps.

 

-Mike

[alea]

Hi,

 

Ok - found the .htaccess file, deleted it. Went to tools, generators, and generated the .htaccess file without any of the boxes checked.

 

Tested adminPayment and it doesn't work.

 

I also tried deleting .htaccess and then going to adminPayment tab, and it didn't work.

 

Oh, I still have the error thingy on and both of the above actions went to a blank page, like before.

 

Any suggestions?

 

Thanks!

Alea

[tomerg3]

Check the error log on your server, it should have more information about the error.

[alea]

Hi,

Ok, found it - the error is saying 'LDAP: SSL support unavailable'. Is there a way to be able to deactivate the SSL requirement for the time being. I am setting the cart up and the SSL isn't necessary until later.

Thanks a ton for the help!

Alea

[alea]

Hi,

 

It wasn't the SSL. As a part of the hosting package, I can use a shared SSL certificate. I installed that and then it gave the error 'Allowed memory size of 20971520 bytes exhausted (tried to allocate 16384 bytes)'. I changed the php.ini 'memory_limit'. Now it works fine.

 

Alea