Help with FedEx Module 1.4.2... "Fedex Webservice seems to be down"

[gdinari]

Im am trying to use the FedEx module, but everything checks out except step#3 which says "Fedex Webservice seems to be down." Im not sure exactly how the webservice works, but I generated a key, gave it a description, gave permissions.

I get this error:

Prestashop could not connect to FEDEX webservices :
Fedex Webservice seems to be down, please wait a few minutes and try again.


I would appreciate some help with this issue. I really want to use this module...its long overdue.


Thanks a lot.

gdinari

[reeecheee]

I am having the same problem. Anyone know how to correct this? I thought maybe prestashop is pointing to the wrong area? Does anyone know where I would go in PS to change the location its pointing to? I got all info from fedex where we should be trying to connect but dont know how to see where PS is trying to connect.

[Fabien Serny]

Hi gdinari and reeecheee,

 

Sorry for the late response, could you send me the your back office access (by private message) to look at what is going wrong ?

 

Best regards,

[Muller]

Hello Fabien, did you end up solving this issue?

 

I have the exact same problem. If I change something in the API key, password, etc it says authentication failed, but if I get everything right it says "Fedex Webservice seems to be down, please wait a few minutes and try again".

 

I signed up today for both test and production. I'm currently trying with my production data, pointing to the default URL that comes with 1.4.3, which is gateway.fedex.com... I tried changing it to ws.fedex.com (As the email from Fedex said) and I get the same issue.

 

Any ideas?

[reeecheee]

I never received a response from him. I never figured it out either. I will post up if I ever get it working. Right now my site is on hold because I cant get half the shit done I want done.

[Fabien Serny]

Hi Muller,

 

Could you send me your back office access to look at what is going on ?

 

Best regards,

 

 

Hi rechee,

 

Sorry for the late response, Thanks for your access.

I'll check it now.

 

Best regards,

[Muller]

Sent you the details.

[Fabien Serny]

Hi,

 

Could you test this new version and tell me if it's working for you ?

fedexcarrier.zip

[Muller]

Now when I tried my testing credentials it gave me this error:

 

Fatal error: Maximum execution time of 30 seconds exceeded in G:\xampp\htdocs\prestashop\modules\fedexcarrier\fedexcarrier.php on line 1693

 

And when I try again:

 

Prestashop could not connect to FEDEX webservices :

Fedex Webservice seems to be down, please wait a few minutes and try again.

 

If I change the settings at the bottom (default pickup, default packaging, delivery service) I get this error:

 

 

Prestashop could not connect to FEDEX webservices :

Error :

 

Edit: I changed my address information and now it works. You really have to improve the error reporting =D I wonder if the previous version worked as well and it was just the error message that threw me off. THANK YOU for your hard work Fabien!

[Fabien Serny]

Yeah, I forget to tell you to flush the cache (changing the address flush the cache

I'm working on improving it. Thanks for your answer

[Muller]

I successfully configured the module, and now I'm testing it in my shopping cart, and it's kind of crazy. I configured it to show only Fedex 2 day and standard overnight, and it's showing really weird behavior.

 

Once when I hit refresh it didn't show either option. Then I increased the quantity of a product and it showed one option, I reduce the quantity and it shows both. It seems to change the prices every once in a while. Through all of this I'm making no configuration changes.

 

I just cleaned my cart, picked a product, and only Fedex 2 day shows. Why doesn't standard overnight show? Why isn't it consistent?

 

I sent you my store details again.

 

Edit: I changed my authentication information to production, and edited to wsdl file to ws.fedex instead of wsbeta.fedex, and now it seems more stable. I've yet to get the issue with different carriers showing up all the time.

[reeecheee]

how do you do that? I have searched the forum and dont have any luck. clear cache flush??

[Fabien Serny]

I'm working on a new version of the modules UPS, USPS and Fedex. I will release them as soon as I can.

[zyko]

Im am trying to use the FedEx module, but everything checks out except step#3 which says "Fedex Webservice seems to be down." Im not sure exactly how the webservice works, but I generated a key, gave it a description, gave permissions.

I get this error:

Prestashop could not connect to FEDEX webservices :

Fedex Webservice seems to be down, please wait a few minutes and try again.

I would appreciate some help with this issue. I really want to use this module...its long overdue.

Thanks a lot.

gdinari

 

Did anybody checked this fedex webservices module

http://www.prestasho...k-with-ps-1441/

[Fabien Serny]

Hi Zyko,

 

What is the difference between your module and the native module ?

It looks exactly the same and the native one is free. Could you tell me what the difference ?

 

I attached a screenshot of the free module and your module.

 

Best regards,

[Fabien Serny]

Hi reeecheee,

 

The last version of the fedex module has been released on the SVN (the last bug has been fixed).

It works on 1.4.x (and not just 1.4.4.x like the other module which seems to be a copy of my module).

You can download it on the SVN or on PrestaShop Addons in a few hours (Fedex Module v1.2.3)

 

Best regards,

[Didrik70]

Hi,

 

I can't seem to find the module in the add ons section. Could anyone please send me a URL to the download ?

[Fabien Serny]

Hi,

 

I did not release the module on PrestaShop Addons (I will soon).

Meanwhile, you can download the PrestaShop last version (1.4.5.1) and take the fedex module inside

[Didrik70]

I upgraded to 1.4.5.1 but the Fedex module doesn't work.

 

I keep getting a error message: Error 868 : Service is not allowed.

 

Starting to get really frustrated now - no one seems to know a solution to this problem.

[Fabien Serny]

Hi,

 

[JustAnAdvise]

You said "Starting to get really frustrated now - no one seems to know a solution to this problem." but it's the first time you post about this problem here. It's a bit quick to say that no one know a solution to your problem ^^

This kind of post won't encourager others members to answer you.

[/JustAnAdvise]

 

Many bugs were reported to this module, all have been fixed. But it's the first time I heard about this one.

"Service is not allowed" seems to be clear to me. One of your delivery service is not allowed with your address or your package. What options did you check ?

[Didrik70]

My apologies if I whine. I reverted to Presto-Changeo module and got it working.

[Fabien Serny]

As I said it was only an advise

The one of Presto Changeo is working great I heard

[Didrik70]

As I said it was only an advise

The one of Presto Changeo is working great I heard

 

Thanks for your support Fabien!

[reeecheee]

Hey Fabien I tried again and still no luck. I downloaded the newest version and tried to ftp the fedex folder and also tried to install a module but it doesnt work. I have no clue how to install a module. I go to upload one and it wants me to choose a file. I tried choosing the entire fedex file but it wants an individual file. I cant get it to work. Any help would be awsome! Im trying to get my site live this week finally!

[reeecheee]

ok I got it installed I think. I am still getting exact same error. I was told before to flush cache or something like that. How do I do this??

[reeecheee]

I give up. Been trying to get this module working once again for over an hour. shouldnt be this hard.

[Fabien Serny]

Hi reeecheee,

 

First, as it is told in your back office, you have to upload a zipfile which contain the module directory, it seems that you are trying to upload unzipped file.

Second, once the new module uploaded, you will have to uninstall / reinstall the module.

Third, be sure to use production credentials. The module is not compliant with test mode.

 

If you respect these three points, you module should work without any problem.

 

Best regards,

[reeecheee]

I uploaded the zip file last night. I completely deleted the old fedex module. Uploaded a zip file and Its still remembering all the data. I have version x1.2.4 is this the correct version?

[reeecheee]

Once again I just uninstalled it, reinstalled it. Nothing. What is productions credentials?

[reeecheee]

Cleared every cache I can find in PS, still saying cannot connect to fedex web services. Man this is a pin in the rear lol

[Fabien Serny]

If you uninstall and reinstall the module it will clear the cache, you have no other cache to clear.

If it still not working it means that your fedex credentials (fedex api key, meter number, ...) are the ones for test mode.

Call fedex and ask them production credentials, they will understand.

[reeecheee]

I just got production credentials from the site. Still exact same error

[Fabien Serny]

Ok. Now uninstall / reinstall the module (to clear cache), then fill the module with your production credentials.

[reeecheee]

Do I need to be on a certain type of server to make this work? Like a asp server???

[Fabien Serny]

ASP ? o_O

PrestaShop works on PHP not with ASP.

 

Ok, I give up, send me your back office access by private message with your credentials, I'll install it.

[reeecheee]

just uninstall re install. same thing.

[Fabien Serny]

Hi,

 

I make a test with your credentials on my localhost shop it worked perfectly.

I tried on your install, and you were right, it didn't work. I take a look at your PS and it seems that openSSL is not enabled on your host server. I improved the module and now you can see what options need to be enable.

 

So the solution : ask to your hosting provider to enable open SSL. We will be able to see if the option is enabled directly in the module.

 

Best regards,

[reeecheee]

IT IS ENABLED FOR PHP 4.4.9 AND STILL NOT WORKING

[Fabien Serny]

It's normal. PrestaShop works only with PHP 5.1 and upper.

So if your hosting provider enabled it for PHP 4.4.9 only, it won't work.

If you want to know if open SSL is enabled, go in your fedex module, there is a flag alert now if it's not enabled.

Ask your hosting provider to enable it on PHP 5 you're using for PrestaShop.

 

PS : Why did your write your answer in uppercase ?

[reeecheee]

because my caps were on ! lol

[reeecheee]

ok now my server guy is saying I am on 5. He made a mistake.

[reeecheee]

i have no clue man. My server guy sais it has php 5. I just uninstalled and reinstalled and still nothing,

[reeecheee]

My server guy said my htaccess file is different than the normal PS ht access. Ive had 3 different so called programmers try and customize my site. Im thinking maybe this is the problem why nothing works right. Any ideas?

 

I had someone make a custom checkout so you do go through paypal. Currently I have a guy customizing for integration of tracking numbers and other info...any thoughts are appreciated

[Fabien Serny]

Hi,

 

Htaccess should not change anything (except if your developers disabled open ssl for PHP5, but I don't think it's the case). In the fedex module, do you see that OpenSSL is enabled or not ?

I wanted to check by myself but the employee account you gave me seems to be disabled.

[reeecheee]

the log in hasnt changed. You just have to go to admin347/index.php to log in

 

It doesnt look like openssl is enabled. How do I do this?

[reeecheee]

How do I enable openssl?

[Fabien Serny]

As I already said, ask your hosting provider, he is only the one who can enable it.

[reeecheee]

lol ok I made some progress finally. My host has it enabled but when I called him today he noticed 2 different php versions on the server and one was not enabled. The fedex module now says its working but.... all options are showing as available on the site and all options are saying they are free. Any idea's?

 

Thanks for helping me BTW. I know this has been extremely a pain in the a$$!!!!

[Fabien Serny]

All options are showing free ? Could you send me the url of you shop to make a test ?

[prhps]

Hello everyone.

I've just entered all the dfata into fedex module, but when saving module says:

 

"Prestashop could not connect to FEDEX webservices :

No error description found"

 

I even updated the shop to the newest 1.4.6.2 version, and fedex module is 1.2.5 version. I use production info.

Can this be fixed?

P.S. question mainly for Fabien:)

[reeecheee]

enable open ssl! my webhost thought he did but then he saw 2 different ones on his server. As soon as they enabled the correct one mine started connecting to fedex.

[Fabien Serny]

Hi prhps,

Are you sure using Fedex production credentials ?

 

Hi reeecheee,

Great news !

[prhps]

Hi prhps,

Are you sure using Fedex production credentials ?

 

Hi reeecheee,

Great news !

I got fedex data from the link you suggested here(the new link to register the api etc), and assume they are production.

Also, attaching screenshot of the module settings page:

http://dl.dropbox.co...fedexmodule.jpg

Maybe its something to do with server configuration? we are using shared hosting on www.ipage.com

 

Hope to get some help here:)

[Fabien Serny]

On your screenshot, it is written that Soap is not enabled.

This is the problem, please contact your hosting provider to enable it.

 

Best regards,

[prhps]

what is SOAP?

anyway, i have contacted my hosting provider, will see what they can do. I will inform about this.

Thanks, Fabien.

Edited December 13, 2011 by prhps (see edit history)

[Fabien Serny]

Soap is a PHP extension that must be enabled to use this module.

[dturpin]

Hi

 

I have the same problem :

I have apparently (as said my hosting provider) soap enabled on my server, here is the php.ini extract from cgi-bin :

 

[soap]

; Enables or disables WSDL caching feature.

soap.wsdl_cache_enabled=1

; Sets the directory name where SOAP extension will put cache files.

soap.wsdl_cache_dir="/tmp"

; (time to live) Sets the number of second while cached file will be used

; instead of original one.

soap.wsdl_cache_ttl=86400

 

but still have my yellow warning in admin fedex module.

 

How can I resolve this issue ???

[jellybeankids]

I discovered my issue with FedEx. I was using the wrong password. When you get the account moved over to production, you have to use both the information on the screen, and in the e-mail they send you. The e-mail doesn't contain all the information that the confirmation screen shows.

[Fabien Serny]

Hi dturbin,

 

If the yellow warning still appears, it means that Soap is not enabled or not installed.

The options you talked about are soap options, it does not mean that soap library is enabled.

Please see with your hosting provider, he will be able to help you.

 

Hi jellybeankids,

 

Glad you solved your issue

[WatchFlew]

I very much would like to talk to you.

[WatchFlew]

Aha, has got!

 

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[TooRFage]

I can recommend to come on a site on which there are many articles on this question.

[WatchFlew]

 

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[karthiiiiiiiiiik]

hi fabien,

 

I try to use the module but i receive this error can you help me to get rid of this : Error 691 : The PurposeOfShipmentType is null, empty or invalid . what are the causes for this error ? it may be due to country specific ? i am in india. please guide me.