Error accessing PrestaShop 9 Back Office

[MAYCON HENRIQUE]

I need help with a PrestaShop 9.0.1, 8.2.3, 1.7.8.11  installation done through Softlocous on cPanel.

I installed cPanel on my server and purchased a Softlocous license because I'm not an advanced user and I use cPanel to manage my server.

Softlocous said the PrestaShop installation was successful, and in fact I can see it installed at this URL:

https://karytirze.fit

But for some reason I can't access the store's management panel that was installed at this address:

https://karytirze.fit/admin123

Can anyone help?

I already followed the tips in this community tutorial, but I noticed that all the files seem to have already been fixed in this latest version.

https://github.com/PrestaShop/PrestaShop/pull/38905/files

 

My server is Metal

O.S Alma Linux com Cpanel/WHM 

PHP is 8.3

 

[ComGrafPL]

Have you enabled debug mode to check issues? https://karytirze.fit still showing prestashop installation screen.

[MAYCON HENRIQUE]

 

I am currently attempting a manual installation, but I cannot get the installer to connect to the database I created in cPanel.

[Fabry]

Hi,

 

you have to delete or rename Install folder after installation before open the link of backoffice.

 

[MAYCON HENRIQUE]

I couldn't find any folder named "install" on my FTP.

I tried installing again using Softlocous without success.

[juanrojas]

Easy, don't use Softlocous and install manually, version 8 recommended

[MAYCON HENRIQUE]

I performed a manual installation but I'm still having the same problem.

Back Office won't open.

[darkin]

7 hours ago, MAYCON HENRIQUE said:

I performed a manual installation but I'm still having the same problem.

Back Office won't open.

Take a search on this forum for problems accessing PS9 admin (back office)... There were couple different problems and solutions. Personally i was getting error 500 when there were permission problems, and error 404 because of PS9 not setting/configuring some files correctly. 

 

 

Edited December 8, 2025 by darkin (see edit history)