fusioneat Posted January 20 Share Posted January 20 (edited) Good evening, my website is on prestashop 1.7.6.9 and i actually use one page checkout but several users are reporting this error to us: on the checkout page they enter their login details but at the time of payment the system asks them to log in even if they have already logged in. any idea? www.fusioneat.it Edited January 20 by fusioneat (see edit history) Link to comment Share on other sites More sharing options...
Nickz Posted January 20 Share Posted January 20 Have you done any updates recently, were forced to update PHP or the host did that itself? Link to comment Share on other sites More sharing options...
fusioneat Posted January 20 Author Share Posted January 20 (edited) thanks for reply. I updated some modules but I don't remember changing the php version. do you think it s a problem of one page checkout module ? actually i use PHP 7.3 (ea-php73) Edited January 20 by fusioneat (see edit history) Link to comment Share on other sites More sharing options...
Nickz Posted January 20 Share Posted January 20 (edited) If something stops working then somethng has changed. PHP is the most likely candiate for that. Before doing updates you need to do back ups. Have you? Edited January 20 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
Sandeep Tiwari Posted January 21 Share Posted January 21 Can you enable debug mode and then post an error here from the payment page ? Link to comment Share on other sites More sharing options...
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