Cannot log in to Addons Marketplace

[Jesus Ayala]

When I try to log in with my account, I enter my username and password, but it returns to the login page.

I also tried using the account password instead of Google, but it still doesn't work

 

addons-login-issue.mov

Edited October 15, 2023 by Jesus Ayala
Added more information (see edit history)

[Zohaib-fk]

Thanks for the video demo, I think you can contact PS support and check the issue with login using your Gmail account on the addons marketplace.

If the back office shows the login page again or a blank screen after entering the username and password

Try changing the PHP version from your web hosting Cpanel. It worked for me in the past.

Attached is a screenshot for your reference.

Also, you can try different browsers or private windows in the same browser. (Edge, Firefox, Chrome, Safari, Opera etc)

 

Edited October 17, 2023 by Zohaib-fk (see edit history)

[wepresta]

7 hours ago, Jesus Ayala said:

When I try to log in with my account, I enter my username and password, but it returns to the login page.

I also tried using the account password instead of Google, but it still doesn't work

 

addons-login-issue.mov 8.48 MB · 2 downloads

Hello,

Are you sure you have an Addon account synchronized with your Google account?