BSS98 Posted September 23, 2023 Share Posted September 23, 2023 I'm currently facing an issue that has been bothering me for the past few days. Here's the situation: I've set up a '/dev/' folder to make changes to my PrestaShop website. I've recently updated PS to version 1.7.8.10 (the main website is still on 1.7.7.4) and commenced working on website edits. However, I've encountered a problem where certain media elements fail to load correctly. Additionally, whenever I attempt to access the back office (and subsequently the main website), Chrome displays the following error message on my IP only: "This site can’t be reached The connection was reset. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_RESET" Furthermore, I'm using Elementor for website editing, and I'm experiencing issues there as well. Occasionally, I can't access the photo library, and sometimes I encounter a 503 error when trying to access the visual editor. Strangely, these problems seem to come and go intermittently. When I do encounter these errors, I typically wait around 10 minutes, and then everything starts working again, only to fail once more after about 2 minutes, followed by the same error message. I'm quite perplexed and struggling to pinpoint the source of this error. If anyone has any insights or suggestions that could help me resolve this issue, I would greatly appreciate it! Many thanks in advance! Link to comment Share on other sites More sharing options...
corrigerunbug Posted September 23, 2023 Share Posted September 23, 2023 Hi do you still have backup for this website to go back and do the update again. best regards Link to comment Share on other sites More sharing options...
ComGrafPL Posted September 23, 2023 Share Posted September 23, 2023 2 hours ago, BSS98 said: I'm currently facing an issue that has been bothering me for the past few days. Here's the situation: I've set up a '/dev/' folder to make changes to my PrestaShop website. I've recently updated PS to version 1.7.8.10 (the main website is still on 1.7.7.4) and commenced working on website edits. However, I've encountered a problem where certain media elements fail to load correctly. Additionally, whenever I attempt to access the back office (and subsequently the main website), Chrome displays the following error message on my IP only: "This site can’t be reached The connection was reset. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_RESET" Furthermore, I'm using Elementor for website editing, and I'm experiencing issues there as well. Occasionally, I can't access the photo library, and sometimes I encounter a 503 error when trying to access the visual editor. Strangely, these problems seem to come and go intermittently. When I do encounter these errors, I typically wait around 10 minutes, and then everything starts working again, only to fail once more after about 2 minutes, followed by the same error message. I'm quite perplexed and struggling to pinpoint the source of this error. If anyone has any insights or suggestions that could help me resolve this issue, I would greatly appreciate it! Many thanks in advance! If you're using cloud, check this: https://community.cloudflare.com/t/cloudflare-settings-for-prestashop/82284/4 Link to comment Share on other sites More sharing options...
BSS98 Posted September 23, 2023 Author Share Posted September 23, 2023 1 hour ago, corrigerunbug said: Hi do you still have backup for this website to go back and do the update again. best regards Not really, the /dev/ was supposed to be the backup to make changes Link to comment Share on other sites More sharing options...
BSS98 Posted September 23, 2023 Author Share Posted September 23, 2023 1 hour ago, ComGrafPL said: If you're using cloud, check this: https://community.cloudflare.com/t/cloudflare-settings-for-prestashop/82284/4 I'm not.. unfortunately it's not this Link to comment Share on other sites More sharing options...
Nickz Posted September 23, 2023 Share Posted September 23, 2023 How are your values set,Timeout memory dedicated to PHP? Stuff like that Link to comment Share on other sites More sharing options...
BSS98 Posted September 23, 2023 Author Share Posted September 23, 2023 2 hours ago, Nickz said: How are your values set,Timeout memory dedicated to PHP? Stuff like that Well, I actually cannot find the PHP.ini file... It is neither in the live site files or on the /dev/ files. I have a init.php file with very little content Link to comment Share on other sites More sharing options...
Nickz Posted September 23, 2023 Share Posted September 23, 2023 5 hours ago, BSS98 said: Well, I actually cannot find the PHP.ini file... It is neither in the live site files or on the /dev/ files. I have a init.php file with very little content Ok and do yoi use a shared server? Link to comment Share on other sites More sharing options...
BSS98 Posted September 24, 2023 Author Share Posted September 24, 2023 7 hours ago, Nickz said: Ok and do yoi use a shared server? I use a VPS but I’m pretty sure there are no other websites hosted on it Link to comment Share on other sites More sharing options...
Nickz Posted September 24, 2023 Share Posted September 24, 2023 depending on your distro usually you should look for the phi.ini files in etc/php/phpverison you use. Link to comment Share on other sites More sharing options...
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