Erkan Yilmaz Posted May 13, 2023 Share Posted May 13, 2023 Hi, The settings of the carriers disappear from time to time. They are present in the database but are no longer loaded for one reason or another. They are also no longer loaded in the frontend and we get the following message: "Unfortunately, there are no carriers available for your delivery address" in frontend. No updates or changes were made. Still, the settings disappear. Does anyone have an idea how this happens or how to fix it? With regards, Erkan. Link to comment Share on other sites More sharing options...
ComGrafPL Posted May 13, 2023 Share Posted May 13, 2023 Countries settings set? Do you have any carriers setting for customers groups / product categories etc? Link to comment Share on other sites More sharing options...
Erkan Yilmaz Posted May 13, 2023 Author Share Posted May 13, 2023 (edited) 10 minutes ago, ComGrafPL said: Countries settings set? Do you have any carriers setting for customers groups / product categories etc? Yes, they're all set. What I ment here, the shipping costs for countries disappears. The carriers are still available but the table of shipping costs are empty. Edited May 13, 2023 by Erkan Yilmaz (see edit history) Link to comment Share on other sites More sharing options...
ComGrafPL Posted May 13, 2023 Share Posted May 13, 2023 Did you make any updates, changes before those issues came? Like hosting / PHP changes or Prestashop version update? Link to comment Share on other sites More sharing options...
Erkan Yilmaz Posted May 13, 2023 Author Share Posted May 13, 2023 42 minutes ago, ComGrafPL said: Did you make any updates, changes before those issues came? Like hosting / PHP changes or Prestashop version update? No, nothing at all. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted May 13, 2023 Share Posted May 13, 2023 13 hours ago, Erkan Yilmaz said: Hi, The settings of the carriers disappear from time to time. They are present in the database but are no longer loaded for one reason or another. They are also no longer loaded in the frontend and we get the following message: "Unfortunately, there are no carriers available for your delivery address" in frontend. No updates or changes were made. Still, the settings disappear. Does anyone have an idea how this happens or how to fix it? With regards, Erkan. do you use a prestashop cache module? These cause unpredictable results Link to comment Share on other sites More sharing options...
Erkan Yilmaz Posted May 14, 2023 Author Share Posted May 14, 2023 No, no cache. Caching is disabled to prevent issues. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now