ADERRAB Posted March 10, 2023 Share Posted March 10, 2023 hello please help me i can't access to my dashboard and front office need help sos Link to comment Share on other sites More sharing options...
Knowband Plugins Posted March 10, 2023 Share Posted March 10, 2023 Kindly confirm the php version and also check whether the php version is compatible with your prestashop version or not. Even you can try by Downgrade the php version (if possible). Also try by installing the php mysql extensions on your server. Link to comment Share on other sites More sharing options...
ADERRAB Posted March 10, 2023 Author Share Posted March 10, 2023 6 minutes ago, Knowband Plugins said: Kindly confirm the php version and also check whether the php version is compatible with your prestashop version or not. Even you can try by Downgrade the php version (if possible). Also try by installing the php mysql extensions on your server. my PHP version is 7.2 and I installed prestashop 1.7.8.8 when i search for PHP MySQL extension in this version of php i don't find it Link to comment Share on other sites More sharing options...
get3code Posted March 10, 2023 Share Posted March 10, 2023 Hi, check (app/config/parameters.php) what engine you have set for mysql. Default is: 'database_engine' => 'InnoDB', Link to comment Share on other sites More sharing options...
ADERRAB Posted March 10, 2023 Author Share Posted March 10, 2023 hello thanks for your feedback yeah its 'database_engine' => 'InnoDB' Link to comment Share on other sites More sharing options...
get3code Posted March 10, 2023 Share Posted March 10, 2023 Try change PHP to 7.1 and test Link to comment Share on other sites More sharing options...
ADERRAB Posted March 10, 2023 Author Share Posted March 10, 2023 no change 😔 Link to comment Share on other sites More sharing options...
get3code Posted March 10, 2023 Share Posted March 10, 2023 Have you done a prestashop update? Is the store hosted? Link to comment Share on other sites More sharing options...
ADERRAB Posted March 10, 2023 Author Share Posted March 10, 2023 yes Link to comment Share on other sites More sharing options...
get3code Posted March 10, 2023 Share Posted March 10, 2023 what version did you update prestashop from? Link to comment Share on other sites More sharing options...
ADERRAB Posted March 10, 2023 Author Share Posted March 10, 2023 I have been using this version for a long time. but before a few days I lost my data base and than i try to install new boutique and i find this problem Link to comment Share on other sites More sharing options...
get3code Posted March 10, 2023 Share Posted March 10, 2023 The problem may lie both on the side of the base itself and the engine that is selected. But if it worked on this engine then the database is probably corrupted. Do you have a backup? Link to comment Share on other sites More sharing options...
ADERRAB Posted March 10, 2023 Author Share Posted March 10, 2023 no, I tried to create a new database but the same problem, I contacted the host they said everything good server and hosting Link to comment Share on other sites More sharing options...
get3code Posted March 10, 2023 Share Posted March 10, 2023 Do you use the auto installer or do you install manually? Link to comment Share on other sites More sharing options...
ADERRAB Posted March 10, 2023 Author Share Posted March 10, 2023 auto installer Link to comment Share on other sites More sharing options...
get3code Posted March 10, 2023 Share Posted March 10, 2023 Try install manualy. https://www.prestashop.com/en/blog/how-to-install-prestashop https://www.prestashop.com/en/versions Link to comment Share on other sites More sharing options...
Nickz Posted March 10, 2023 Share Posted March 10, 2023 4 hours ago, ADERRAB said: hello please help me i can't access to my dashboard and front office need help sos A yes is not an answer to is it a.) an update if yes from which version to actual problematic version? b.) a brand new install if yes which version on what kind of server, Shared, Dedicated, managed? Link to comment Share on other sites More sharing options...
ADERRAB Posted March 11, 2023 Author Share Posted March 11, 2023 hello my problem was resolved. we reinstall all data in cpenal by the localhost and now our website is good thank you Link to comment Share on other sites More sharing options...
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