Error 500 after payment

[ellenb4t]

Hi guys,

This problem occured between 2 orders, 5 minutes apart. In the mean time, no updates, no server changes (I asked)... the first order went well, the second gives a 500 server error and it's not working anymore.

Prestashop 1.7.8.0

PHP 7.4.27

I first thought it had something to do with Cash on Delivery (the only payment option on my site), so I turned that off and used Bank transfer instead. Same problem.

I turned off Smarty Cache.

I turned off Email notifications.

I checked and ran updates.

I turned on debug mode and this is what I get:

Onherstelbare fout
at line 1182 in file classes/Tools.php

1177.                 ->getTranslator()
1178.                 ->trans('Fatal error', [], 'Admin.Notifications.Error');
1179.         }
1180. 
1181.         if (_PS_MODE_DEV_) {
1182.             throw new PrestaShopException($errorMessage);
1183.         }
1184. 
1185.         return $errorMessage;
1186.     }
1187. 

    ToolsCore::displayError - [line 1530 - classes/Cart.php]

    1525.         } else {
    1526.             $minimal_quantity = (int) $product->minimal_quantity;
    1527.         }
    1528. 
    1529.         if (!Validate::isLoadedObject($product)) {
    1530.             die(Tools::displayError());
    1531.         }
    1532. 
    1533.         if (isset(self::$_nbProducts[$this->id])) {
    1534.             unset(self::$_nbProducts[$this->id]);
    1535.         }

    CartCore->updateQty - [line 703 - modules/idxrcustomproduct/idxrcustomproduct.php] - [3 Arguments]

    Argument [0]
    1
    Argument [1]
    14
    Argument [2]
    0

    IdxrCustomProduct->adjustStock - [line 32 - override/classes/PaymentModule.php] - [1 Arguments]

    Argument [0]
    737

    PaymentModule->validateOrder - [line 63 - modules/ps_wirepayment/controllers/front/validation.php] - [9 Arguments]

    Argument [0]
    737
    Argument [1]
    10
    Argument [2]
    8739
    Argument [3]
    Bankoverschrijving
    Argument [4]

    Argument [5]
    Array
    (
        [{bankwire_owner}] => Bike4travel
        [{bankwire_details}] => NL65INGB0009641329
        [{bankwire_address}] => Rotterdam
    )

    Argument [6]
    1
    Argument [7]

    Argument [8]
    eb73f49dd63385291c91edddcd83294a

    Ps_WirepaymentValidationModuleFrontController->postProcess - [line 295 - classes/controller/Controller.php]

    290.             if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) {
    291.                 $this->setMedia();
    292.             }
    293. 
    294.             // postProcess handles ajaxProcess
    295.             $this->postProcess();
    296. 
    297.             if (!empty($this->redirect_after)) {
    298.                 $this->redirect();
    299.             }
    300. 

    ControllerCore->run - [line 518 - classes/Dispatcher.php]

    513.             if (isset($params_hook_action_dispatcher)) {
    514.                 Hook::exec('actionDispatcher', $params_hook_action_dispatcher);
    515.             }
    516. 
    517.             // Running controller
    518.             $controller->run();
    519. 
    520.             // Execute hook dispatcher after
    521.             if (isset($params_hook_action_dispatcher)) {
    522.                 Hook::exec('actionDispatcherAfter', $params_hook_action_dispatcher);
    523.             }

    DispatcherCore->dispatch - [line 28 - index.php]

    23.  * @copyright Since 2007 PrestaShop SA and Contributors
    24.  * @license   https://opensource.org/licenses/OSL-3.0 Open Software License (OSL 3.0)
    25.  */
    26. 
    27. require dirname(__FILE__).'/config/config.inc.php';
    28. Dispatcher::getInstance()->dispatch();

I have absolutely no clue what this means.. this is beyond my knowledge. So I hope someone can help me with this issue. Because at the moment my shop isn't working anymore.

If you need more info to help me with this, please ask.

Ellen

 

[ComGrafPL]

Try with payments module reset ( also disable this one wirepayment ). Clear the cache after.

[ellenb4t]

Thank you ComGrafPL for helping.

Just so you know I am kind of a n00b... what exactly do you mean by 'reset'?

Should I deinstall it and reinstall it?

Thank you, Ellen

Oh, and do you think it could have something to do with email settings?

 

[ellenb4t]

@ComGrafPL I clicked the 'Reset' button in the module manager for both payments installed, then cleared cache en now it looks like it's working again!

So simple! Thank you so much, I hope it will stay this way and it is a riddle why it happened...

 

[ComGrafPL]

1 minute ago, ellenb4t said:

@ComGrafPL I clicked the 'Reset' button in the module manager for both payments installed, then cleared cache en now it looks like it's working again!

So simple! Thank you so much, I hope it will stay this way and it is a riddle why it happened...

 

Enjoy it. Hope it will stay that way.

Best Wishes