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Payment made on the paypal side but "payment error" in the order


mastobuuth

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Hello everybody,

Suddenly I notice a very annoying bug.

When a customer chooses to pay by Paypal, he is directed to the Paypal payment page, his payment is recorded in paypal but then, on the Prestashop side, this creates an order with a status of "payment error". Result, the customer thinks that the order has not been completed even though he has paid ...

Prestashop 1.7.8.1 with updated paypal module (5.4.6)

Has anyone seen this bug before?

In the paypal module logs, I just see "payment error" lines.

In the prestashop logs I see the following information message:

Frontcontroller :: init - Cart cannot be loaded or an order has already been placed using this cart

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More information about the context :

 

Prestashop 1.7.8.2

  • On a dedicated VPS with Ubuntu 18.04.5 LTS behind Cloudflare
  • Server Management Gui : Plesk Obsidian 18.0.39
  • Serverr BDD : Localhost via UNIX socket
  • Type of server : MariaDB
  • Version : 10.1.48-MariaDB-0ubuntu0.18.04.1 - Ubuntu 18.04
  • Jeu de caractères du serveur : UTF-8 Unicode (utf8mb4)
  • Server Web nginx/1.20.1
  • Version du client de base de données : libmysql - mysqlnd 7.4.24
  • Extension PHP : mysqli  curl  mbstring 
  • PHP 7.4.24 or 7.3.33 (tried both) FPM served by Apache
  • phpMyAdmin Version : 5.1.1
  • Browser setup: Chrome or Firefox
  • Operating system Windows 11

 

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