[Possible bug]: Associate website with prestashop metric but getting loop error

[MaXi32]

It's been a while that I haven't used the latest version of prestashop. Now more things have changed and this is a new feature for me that I could not passed this website association using prestashop metric:

 

A very simple step to reproduce this issue is:

 

1) Go to dashboard open PrestaShop Metrics

2) Now I clicked the Associate button

3) I login using successfully using credential that I had before

4) The website field www.domain.com is inserted (my shop domain). Now I clicked on accept and associate but then it said:

 

Error!

Your shop could not be associated with your PrestaShop account

5) Clicking problem details it said:

["shops.0.Your shop is already linked and verified"]

6) Well now I go ahead thinking maybe I should disassociate the website first. So I clicked on View my associated shops and click Dissociate and it asked the following message with two button 

 

Are you sure you want to remove this shop from your account ?

If you have ongoing subscriptions, it will be impossible to cancel them.

[Cancel]                              [Dissociate]

 

7) Of course I clicked on Dissociate and now the final issue is I got the following error:

 

Error message

We were unable to contact your shop, please contact support.

"Error while getting domain"

 

And I repeated this step many times and I could not use this feature. Anyone experiencing this issue?

[MaXi32]

EDIT 2 (add screenshot). This is the screenshot of the final error.

 

 

Why does it complain about Error getting domain?

 

More info:

 

My shop is not in maintenance mode

 

Prestashop version 1.7.8.0

PHP version: 7.4 

Webserver: nginx_apache

Installation type: New

 

Can any prestashop team look at this issue because I believe the error came from prestashop server and this error is not documented anywhere

Edited November 14, 2021 by arafatx
Add more details (see edit history)

[musicmaster]

This forum is only for communication between Prestashop users. The Prestashop staff doesn't monitor the forum and will not react to this post.

If you want to submit a bug you should do that in Github: https://github.com/PrestaShop/PrestaShop/issues

[MaXi32]

Yeah that is what I did before your post. I knew that they are not gonna replied here but I just leave this here in case someone (the normal user) who does not know where to go. This is the bug reported: https://github.com/PrestaShop/PrestaShop/issues/26595

Edited November 15, 2021 by arafatx (see edit history)

[MaXi32]

I just want to inform that this bug I mentioned is actually related to this: 

 

Edited November 19, 2021 by arafatx (see edit history)