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I can't get into the Back Office in Prestashop 1.7


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Well, my shop is finally up (a3mas.nat.cu/), with some problems but it is online. The issue now is that I can't get into the Back Office, the url to access the authentication doesn't respond. Any tip?

Thanks and kind regards,

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Posted (edited)

What does this mean?

Is there an error, it just hang out?
Enable debug by editing the config/defines.inc.php, look into the browser's dev tools console for JS errors, check the server's log.... do something (to provide more info) not just emit a general question!

Edited by Rhobur
clarity (see edit history)

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5 hours ago, Rhobur said:

What does this mean?

Is there an error, it just hang out?
Enable debug by editing the config/defines.inc.php, look into the browser's dev tools console for JS errors, check the server's log.... do something (to provide more info) not just emit a general question!

thanks for your reply
It just hangs, maybe I should have said I had enabled debugging by editing config/defines.inc.php before asking, but I didn't, sorry. one thing, I just couldn't get into the BackOffice to regenerate the .htaccess. This has been a migration process from localhost to the server, which I only have access to via FTP. Below are the errors that appear in the log. Thanks again.

AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught PDOException: SQLSTATE[HY000] [2002] Connection refused in /srv/www/www.a3mas.nat.cu/htdocs/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:27\nStack trace:\n#0 /srv/www/www.a3mas.nat.cu/htdocs/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(27): PDO->__construct('mysql:host=127....', 'root', '', Array)\n#1 /srv/www/www.a3mas.nat.cu/htdocs/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOMySql/Driver.php(25): Doctrine\\DBAL\\Driver\\PDOConnection->__construct('mysql:host=127....', 'root', '', Array)\n#2 /srv/www/www.a3mas.nat.cu/htdocs/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(356): Doctrine\\DBAL\\Driver\\PDOMySql\\Driver->connect(Array, 'root', '', Array)\n#3 /srv/www/www.a3mas.nat.cu/htdocs/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(422): Doctrine\\DBAL\\Connection->connect()\n#4 /

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you can rename the .htaccess to a .htaccess.bak for instance and let PS generate a new one; but this particular message indicated that the DB connections doesn't worj, can you login yo your DB server using the information from app/config/parameters.php? Could be that on the new server you have a different server hostname, user, password.

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