InduShine Posted January 11, 2021 Share Posted January 11, 2021 (edited) Hi, My website https://indushine.com Seems to be parked, however upon contacting the hosting support, they swear that the domain is not parked. Apart from it not being accessible, it does not allow me to work on the design and configure it as it prompts an error due to there being no website... I seem to be in a case scenario where hosting redirects me to get support for prestashop and viceversa and I am lost. The backend is working properly though. Edited January 11, 2021 by InduShine Add: backend is working (see edit history) Link to comment Share on other sites More sharing options...
Razi Posted January 12, 2021 Share Posted January 12, 2021 Hello, Is Debug mode is enable ? If not then kindly enable this and try again. Link to comment Share on other sites More sharing options...
Prestachamps Posted January 12, 2021 Share Posted January 12, 2021 Hi, I suppose that you have an index.html in your Prestashop's root, which has the redirect to defaultsite with this content : <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <head> <meta http-equiv="Refresh" content="0;url=defaultsite" /> <!-- UK --> </head> <body> </body> </html> In this case just Delete this index.html as the servers are usually serving index.html and default.html before serving the index.php which drives Prestashop Kind regards, Leo 1 Link to comment Share on other sites More sharing options...
InduShine Posted January 12, 2021 Author Share Posted January 12, 2021 (edited) @Leo @ Prestachamps thats exactly right! thank you, I have deleted it that index.html but now I get an internal server error Looking at the rootfile there is many things there which by the look of it I don't think should be there... like that error500.html or installprestashop.html I don't want to delete anything else without knowing... Edited January 12, 2021 by InduShine (see edit history) Link to comment Share on other sites More sharing options...
InduShine Posted January 12, 2021 Author Share Posted January 12, 2021 14 hours ago, Razi said: Hello, Is Debug mode is enable ? If not then kindly enable this and try again. I tried this already both with debug and without but didn't change anything, thanks anyway. Link to comment Share on other sites More sharing options...
Prestachamps Posted January 12, 2021 Share Posted January 12, 2021 I would take a closed look now, but unfortunately having a meetup;) - if you won't find a response, a nd or solution until tomorrow, I'm happy to help you out. The files mentioned above have nothing to do there, the rest seems fine....but I suppose it's just a chunk of the folders which are there ? Cheers, Leo PS: We'll solve that if not today- tomorrow 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 12, 2021 Share Posted January 12, 2021 fyi, don't delete until you know it solves, always rename _index.html for example is this a new install? If yes, then delete all the files and myhsql db...and start over.... Link to comment Share on other sites More sharing options...
InduShine Posted January 12, 2021 Author Share Posted January 12, 2021 1 hour ago, Leo @ Prestachamps said: I would take a closed look now, but unfortunately having a meetup;) - if you won't find a response, a nd or solution until tomorrow, I'm happy to help you out. The files mentioned above have nothing to do there, the rest seems fine....but I suppose it's just a chunk of the folders which are there ? Cheers, Leo PS: We'll solve that if not today- tomorrow Thank you so much! Link to comment Share on other sites More sharing options...
InduShine Posted January 12, 2021 Author Share Posted January 12, 2021 42 minutes ago, El Patron said: fyi, don't delete until you know it solves, always rename _index.html for example is this a new install? If yes, then delete all the files and myhsql db...and start over.... No I upgraded to 1.7 through the one-click upgrade Link to comment Share on other sites More sharing options...
Prestachamps Posted January 13, 2021 Share Posted January 13, 2021 Hi, since you're having now a 500 error on index, then you should enable debug mode and check the error/exception to see why is causing it. If you don't know exactly which one, just paste here the error output so we can guide you. most probably a module will cause it, which was working on 1.6 but after the upgrade is not anymore compatible with 1.7. Kind regards, Leo 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 13, 2021 Share Posted January 13, 2021 In future your should mention in original post this was an upgrade gone wrong. Do you have a full backup of old shop? If you did not make backup then I recommend that you post in job offers to get help. WARNING TO ALL THAT WILL LISTEN: Don't upgrade your production shop, make a copy and upgrade there...then if it works you move that to production...else you are most likely to destroy your shop... Link to comment Share on other sites More sharing options...
InduShine Posted January 15, 2021 Author Share Posted January 15, 2021 (edited) On 1/13/2021 at 7:06 AM, Leo @ Prestachamps said: Hi, since you're having now a 500 error on index, then you should enable debug mode and check the error/exception to see why is causing it. If you don't know exactly which one, just paste here the error output so we can guide you. most probably a module will cause it, which was working on 1.6 but after the upgrade is not anymore compatible with 1.7. Kind regards, Leo Thanks for your reply @Leo @ Prestachamps , I just was able to get to this now myself sorry. Ok now is when you going to view my level of incompetence, I can't seem to workout the debug mode? I activated debug mode from advanced parameters, but when opening the website with the 500 error, nothing is displayed with it. I found the error log file on the route folder, have sent you it via PM. Edited January 15, 2021 by InduShine (see edit history) Link to comment Share on other sites More sharing options...
InduShine Posted January 15, 2021 Author Share Posted January 15, 2021 On 1/13/2021 at 8:58 PM, El Patron said: In future your should mention in original post this was an upgrade gone wrong. Do you have a full backup of old shop? If you did not make backup then I recommend that you post in job offers to get help. WARNING TO ALL THAT WILL LISTEN: Don't upgrade your production shop, make a copy and upgrade there...then if it works you move that to production...else you are most likely to destroy your shop... Ah yes that makes sense, thank you. I have yes, but if I recall right, there was already this problem I think + i had to get developer help to help me upgrade a few modules which would get lost now. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 15, 2021 Share Posted January 15, 2021 hey, pm me, if I cannot sort then I'll bring on some of our team... but you made a bloody mess.... upgrades have ruined more shops ... Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now