PrestaShop Checkout 2.0 - Account declined

[Style102]

I'm using PrestaShop Checkout (Addon) to connect my store to my paypal account.

I received an alert:

Unfortunately, credit card payments cannot be processed for you at the moment. You will be able to reapply after 90 days. In the meantime, you can still receive payments via PayPal.

 

My credit card on my paypal account has verified. I don't know where the problem came from.

Please anyone tell me how to resolve the problem.

Thank you!

Edited October 30, 2020 by Style102
Try to delete the first image (see edit history)

[Dilton]

Hello,

I am having the EXACT same problem.

Prestashop 1.7.5.2, Prestashop Checkout module 2.0.6

 

Tried prestashop support, just got the standard "talk to paypal" treatment.

But I think it's the module's problem because everything is fine with my paypal merchant account. Hell, although the module reports this problem, my eshop can accept credit cards (through the prestashop checkout module!) but because the module thinks there's a problem, I am charged with standard paypal fees and not the advertised lower ones (which is why I installed the module in the first place!!!).

In my third message to prestashop support, I asked how can the problem be that my paypal account has a limitation (as they say), when their own checkout module let's me accept credit cards (just doesn't charge me with their advertised fees)!?! No answer..

Would appreciate any help from prestashop (or other)..

 

Thanks

Edited October 31, 2020 by Dilton
Added Software Versions (see edit history)

[Buriburu]

I have the exact same problem...

[michylee]

Hi guys!

Same problem with a customer's site.

Did you click on Account declined FAQs link?

Many thanks. 

[PrestaHeroes USA]

for account issues, you need to contact PAYPAL directly, i.e. CC intake enablement.  

[Style102]

13 hours ago, El Patron said:

for account issues, you need to contact PAYPAL directly, i.e. CC intake enablement.  

I did.

[w3bsolutions]

Same here, any update on this?

[michylee]

Unfortunately, they couldn't solve the problem and... i was forced to stop using their module.
I use the "classic" Paypal one!