1oid Posted September 5, 2020 Share Posted September 5, 2020 As title, Customers want to reset their password receive the link, enter their new password and then meet this error: "We cannot regenerate your password with the data you've submitted". This is quite a huge problem, as we need to change it but that isn't reassuring for the customer. Is there any solutions? Link to comment Share on other sites More sharing options...
musicmaster Posted September 12, 2020 Share Posted September 12, 2020 Somehow the webshop didn't receive a valid email address. Link to comment Share on other sites More sharing options...
AlexLm Posted November 7, 2020 Share Posted November 7, 2020 Do you know if it is possible to send a retrieve password email to all my customers ? Link to comment Share on other sites More sharing options...
Sander Zelf Posted March 3, 2021 Share Posted March 3, 2021 I have the same problem as the topic starter. Don't think it has anything to do with the email adress, that's just an answer to try it again. Has any one found a solution ? Gr, Sander Link to comment Share on other sites More sharing options...
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