Unidentified Critical Error

[krzysztofnowak]

Hello everyone!

I was working on friday till late night without any issues. On saturday sth happend.

When i tried to login to backoffice i had "Critical error".

I turned on Dev mode and got this error:

 

[PrestaShopException]

Błąd krytyczny

at line 1175 in file classes/Tools.php

1170. →getTranslator()
1171. →trans(’Fatal error’, [], ‘Admin.Notifications.Error’);
1172. }
1173.
1174. if (_PS_MODE_DEV_) {
1175. throw new PrestaShopException($errorMessage);
1176. }
1177.
1178. return $errorMessage;
1179. }
1180.

ToolsCore::displayError - [line 1631 - classes/controller/AdminController.php]

1626. $back = Tools::safeOutput(Tools::getValue('back', '')); 1627. if (empty($back)) { 1628. $back = self::$currentIndex . '&token=' . $this->token; 1629. } 1630. if (!Validate::isCleanHtml($back)) { 1631. die(Tools::displayError()); 1632. } 1633. if (!$this->lite_display) { 1634. $this->toolbar_btn['back'] = array( 1635. 'href' => $back, 1636. 'desc' => $this->l('Back to list'),

AdminControllerCore->initToolbar - [line 2141 - classes/controller/AdminController.php]

2136. 2137. public function initToolbarFlags() 2138. { 2139. $this->getLanguages(); 2140. 2141. $this->initToolbar(); 2142. $this->initTabModuleList(); 2143. $this->initPageHeaderToolbar(); 2144. 2145. $this->context->smarty->assign(array( 2146. 'maintenance_mode' => !(bool) Configuration::get('PS_SHOP_ENABLE'),

AdminControllerCore->initToolbarFlags - [line 2851 - classes/controller/AdminController.php]

2846. Employee::setLastConnectionDate($this->context->employee->id); 2847. 2848. $this->initProcess(); 2849. $this->initBreadcrumbs(); 2850. $this->initModal(); 2851. $this->initToolbarFlags(); 2852. $this->initNotifications(); 2853. } 2854. 2855. /** 2856. * Sets the smarty variables and js defs used to show / hide some notifications.

AdminControllerCore->init - [line 273 - classes/controller/Controller.php]

268. /** 269. * Starts the controller process (this method should not be overridden!). 270. */ 271. public function run() 272. { 273. $this->init(); 274. if ($this->checkAccess()) { 275. // setMedia MUST be called before postProcess 276. if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) { 277. $this->setMedia(); 278. }

ControllerCore->run - [line 515 - classes/Dispatcher.php]

510. if (isset($params_hook_action_dispatcher)) { 511. Hook::exec('actionDispatcher', $params_hook_action_dispatcher); 512. } 513. 514. // Running controller 515. $controller->run(); 516. 517. // Execute hook dispatcher after 518. if (isset($params_hook_action_dispatcher)) { 519. Hook::exec('actionDispatcherAfter', $params_hook_action_dispatcher); 520. }

DispatcherCore->dispatch - [line 97 - admin/index.php]

92. if (!headers_sent()) { 93. header('Content-Type: text/html; charset=utf-8'); 94. } 95. 96. // Prepare and trigger LEGACY admin dispatcher 97. Dispatcher::getInstance()->dispatch(); 98. }

 

Prestashop 1.7.6.1.

Edited November 3, 2019 by krzysztofnowak (see edit history)

[lototo]

Start from clearing browser and Prestashop caches and try to load admin in english or native french lang

[krzysztofnowak]

@lototo thank You for response!

In Cache folder is what You can see on picture - should i delete it?

And how, using FTP only, can i change load language into English?

 

 

[krzysztofnowak]

Solution was to remove var/Cache/dev

[1sweetman]

I have very similar problem to this

 

I have an item which is in 2 different categories

When I navigate to it from Home > Games > Racket Games it works

When I navigate to it from Home > Games > Outdoor Games it returns Fatal Error

 

Turning on Debug mode returns

[PrestaShopException]

Fatal error
at line 1182 in file classes/Tools.php

1177.                 ->getTranslator()
1178.                 ->trans('Fatal error', [], 'Admin.Notifications.Error');
1179.         }
1180.
1181.         if (_PS_MODE_DEV_) {
1182.             throw new PrestaShopException($errorMessage);
1183.         }
1184.
1185.         return $errorMessage;
1186.     }
1187.

    ToolsCore::displayError - [line 3603 - classes/Product.php]
    ProductCore::getPriceStatic - [line 214 - classes/Link.php]
    LinkCore->getProductLink - [line 228 - controllers/front/ProductController.php]
    ProductControllerCore->init - [line 35 - override/controllers/front/ProductController.php]
    ProductController->init - [line 287 - classes/controller/Controller.php]
    ControllerCore->run - [line 518 - classes/Dispatcher.php]
    DispatcherCore->dispatch - [line 28 - index.php]

 

I tried the solution mentioned above of deleting \var\cache\dev but to no avail.

 

Any ideas greatfully accepted.

 

Cheers

[1sweetman]

Further investigation has revealed that it I navigate to Home > Games > Outdoor Games the 12 items on page 1 all work, if I go to page 2 or 3 everything is a Fatal Error.