ventesites Posted September 20, 2014 Share Posted September 20, 2014 Hello I have a big problem, some of my customers reported when they add products in their shopping cart, nothing remains, cart always empties itself. My site is Prestashop 1.6.9, it's a migration from Zencart. It does this with both Firefox and Chrome, when i ask customer to emtpy cache and cookies, problem disappears. I believe it has to do with cookies from previous version (zencart) but I have no idea how to solve the problem Help ! Thanks Pat Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 21, 2014 Share Posted September 21, 2014 can you please provide front office url Link to comment Share on other sites More sharing options...
ventesites Posted September 21, 2014 Author Share Posted September 21, 2014 store is there : http://www.crystal-energy.com/ Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 21, 2014 Share Posted September 21, 2014 sorry I know how frustrating this is, but I can not reproduce the issue ff/chrome Link to comment Share on other sites More sharing options...
ventesites Posted September 21, 2014 Author Share Posted September 21, 2014 yes, i've tried just about everything and it's hard because, like you, I never encounter this problem.... for now I have disabled Ajax cart, i saw somewhere one having same problem and once Ajax cart was off his problem was solved I just cross my fingers... Link to comment Share on other sites More sharing options...
vekia Posted September 21, 2014 Share Posted September 21, 2014 for me it also works perhaps your customer has got some browser plugin to block some cookies etc. ? it's worth to ask about that Link to comment Share on other sites More sharing options...
ventesites Posted September 21, 2014 Author Share Posted September 21, 2014 (edited) well, i bet you know as much i do it's really hard to ask a customer.... when (if) they answer it's so vague i can only regret asking. Having disabled Ajax cart should solve something anyway, clearly this shopping cart creates problems, i did have few myself when I installed Prestashop, wanted to keep it because it looks good but i am now back to regular shopping experience that might be safer for everybody and, perhaps, allow me a good night sleep... First i though problem had to do with cookies from previous version of my Zencart site but last email i received was not from a previous customer, it was his first visit.... Edited September 21, 2014 by ventesites (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 21, 2014 Share Posted September 21, 2014 where did you get the theme? also, have you yourself ever been able to recreate the issue? When doing a little test, I noticed that 'cart' has update from PrestaShop, I do not know what the update does, fix/feature etc. also, so that the visitor who may want multiple items does not get distracted(annoyed) by being directed to check out when add to cart, change the behavior http://screencast.com/t/g1vVUW3k Link to comment Share on other sites More sharing options...
ventesites Posted September 21, 2014 Author Share Posted September 21, 2014 That's the setting I have , the theme is home made cloned version of default bootstrap what do you mean by "the cart has update from Prestashop?" Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted September 21, 2014 Share Posted September 21, 2014 That's the setting I have , the theme is home made cloned version of default bootstrap what do you mean by "the cart has update from Prestashop?" when I was working with 1.6.0.9 test shop to get screen shot, and when in modules-->modules-->block cart there is button (where one would normally see config) that update is available. Link to comment Share on other sites More sharing options...
ventesites Posted September 21, 2014 Author Share Posted September 21, 2014 I see, but my cart module is up to date, there is no other update available. I have never been able to recreate the problem, i did try hard : checking from various computers/OS and browsers, I have never encountered any problem with the shopping cart..... Link to comment Share on other sites More sharing options...
Gipielle Posted January 27, 2015 Share Posted January 27, 2015 It is a cookie problem in ajax cart, this problem is present in ps 1.4 1.5 end so, it reappears if you update prestashop Link to comment Share on other sites More sharing options...
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