paddle07 Posted August 29, 2013 Share Posted August 29, 2013 Hi I just noticed a bug as soon as I save a product in the backend which didn't occur at first... I'm using Version 1.5.4 If I want to add or edit a product and the click on save (or save and stay) a totally blank page appears. As soon as I reload the URL everything is fine and the changes have been saved. I turned ('_PS_MODE_DEV_', false) to true and checked for an error log on the server but there are no errors. I noticed that as soon as I click on save "conf=4" is missing in the url... here's an example of the url after I click on save or save and stay: mysite.com/shop/admin/index.php?controller=AdminProducts&token=9e516e6b2af9f49ab70eb30480256114&id_product=1 Any ideas? Could this be a timeout problem? Thanks a lot, Pat Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 29, 2013 Share Posted August 29, 2013 Hi paddle07, this may be a server issue, can you do me a favor and put error reporting on? Follow this post according to your version and let me know what shows up. http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/ Link to comment Share on other sites More sharing options...
paddle07 Posted August 29, 2013 Author Share Posted August 29, 2013 Hi Benjamin Thanks for your quick reply! I turned it on (see my post) but no error was reported... Link to comment Share on other sites More sharing options...
paddle07 Posted September 3, 2013 Author Share Posted September 3, 2013 Hi i still didn't solve the problem... hard to find the error when nothing is reported... any further ideas how I can find the bug? thx!! Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 3, 2013 Share Posted September 3, 2013 Hi, you checked your php error log and there was nothing reported? Link to comment Share on other sites More sharing options...
paddle07 Posted September 4, 2013 Author Share Posted September 4, 2013 No, nothing... Link to comment Share on other sites More sharing options...
stottycabanas Posted September 4, 2013 Share Posted September 4, 2013 Maybe try clearing the Smarty cache? Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 4, 2013 Share Posted September 4, 2013 To clear smarty cache please go to directory and delete the content in these folders (do not delete the index.php) cache/smarty/compile cache/smarty/cache img/tmp Delete all the files in the folders, except index.php. 1 Link to comment Share on other sites More sharing options...
vekia Posted September 5, 2013 Share Posted September 5, 2013 let's clarify a bit: 1) you turned on error reporting, but no error appeared 2) you checked also php error log file? It isn't related to "error reporting" in point 1 - it's a separate .txt file. You've got an access to it? Link to comment Share on other sites More sharing options...
paddle07 Posted September 5, 2013 Author Share Posted September 5, 2013 thanks for the replies. clearing smarty cache didn't work. @vekia 1) error reporting on - no error reported 2) no error log file on the server - yes, I do have ftp access Link to comment Share on other sites More sharing options...
fishordog Posted May 10, 2014 Share Posted May 10, 2014 thanks for the replies. clearing smarty cache didn't work. @vekia 1) error reporting on - no error reported 2) no error log file on the server - yes, I do have ftp access i have same problem, not sure if it's servers issue or prestashop bug Link to comment Share on other sites More sharing options...
dollemancom Posted June 26, 2014 Share Posted June 26, 2014 Hi, I have the same problems since monday, does anyone knows a soloution for this? Link to comment Share on other sites More sharing options...
ayin Posted October 13, 2014 Share Posted October 13, 2014 Same =/ Link to comment Share on other sites More sharing options...
Sickboards Posted December 27, 2014 Share Posted December 27, 2014 same :| Link to comment Share on other sites More sharing options...
Sickboards Posted December 27, 2014 Share Posted December 27, 2014 (edited) For me the problem was global.js in my theme folder, after deleting this file it worked (we are running a 1.5 theme on 1.6) Edited December 27, 2014 by Sickboards (see edit history) Link to comment Share on other sites More sharing options...
variosso Posted January 23, 2015 Share Posted January 23, 2015 Got the same issue here. I turned on error reporting and this is what I get when saving: Warning: tempnam(): open_basedir restriction in effect. File(/customers/e/e/3/northwells.co.uk/httpd.wwwcache) is not within the allowed path(s): (/customers/e/e/3/northwells.co.uk/httpd.www:/customers/e/e/3/northwells.co.uk/httpd.private:/customers/e/e/3/northwells.co.uk/tmp:/customers/northwells.co.uk/northwells.co.uk:/var/www/diagnostics:/usr/share/php) in /customers/e/e/3/northwells.co.uk/httpd.www/classes/PrestaShopAutoload.php on line 151 Strict Standards: Declaration of Dispatcher::loadRoutes() should be compatible with DispatcherCore::loadRoutes($id_shop = NULL) in /customers/e/e/3/northwells.co.uk/httpd.www/override/classes/Dispatcher.php on line 164 Link to comment Share on other sites More sharing options...
vekia Posted January 24, 2015 Share Posted January 24, 2015 your shop uses override, overrides changing the way of how prestashop core works. this is probably why you see this error, your override is just broken ( i suppose so) Link to comment Share on other sites More sharing options...
VictorBah24 Posted February 18, 2015 Share Posted February 18, 2015 (edited) I have a similar problem with saving products Error Please can anyone know what the problem In error_log file 1. [18-Feb-2015 15:46:18 Europe/Bucharest] PHP Warning: Division by zero in /home/gifts/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()'d code on line 144 2. [18-Feb-2015 14:50:58 Europe/Bucharest] PHP Warning: Division by zero in /home/gifts/public_html/cache/smarty/compile/24/85/c4/2485c4994ed15f0dc73b07b9c9a24d17eed73007.file.postabcategory.tpl.php on line 144 Edited February 18, 2015 by VictorBah24 (see edit history) Link to comment Share on other sites More sharing options...
m_adzia Posted April 8, 2015 Share Posted April 8, 2015 Just solved the problem by turning ('_PS_MODE_DEV_', true) My problem was associated with the module bestsellers (header). I don't need bestsellers, so my problem with saving product is solved. Thanks. Link to comment Share on other sites More sharing options...
jamiedickinson Posted April 15, 2015 Share Posted April 15, 2015 Same issue, if I enable I get Parse error: syntax error, unexpected '{', expecting T_FUNCTION override/classes/Search.php on line 23 Am I safe to delete? Link to comment Share on other sites More sharing options...
Eurekamy Posted May 14, 2015 Share Posted May 14, 2015 Hi, I'm using prestashop 1.4 and from some days I have the categories empty in the backend...I have no error, just the categories without product however they appear in the website. I tried to add a product to a category, all the procedure is going normally, however the product still invisible but when i make a search, i find all the product. Link to comment Share on other sites More sharing options...
tahsinapapri Posted June 19, 2015 Share Posted June 19, 2015 I have a site runnung on prestashop 1.6.14 the latest version. After it's reached 1200 products, I can't add more. If I want to save them a blank white page is appearing and the product is saved without image, prices etc. whats the problem? Link to comment Share on other sites More sharing options...
tahsinapapri Posted June 19, 2015 Share Posted June 19, 2015 Fatal error: Uncaught exception 'UnexpectedValueException' with message 'RecursiveDirectoryIterator::__construct(/home/xmarty/public_html/cache/smarty/cache/group_2/menu_1/module/1/160/pagenotfound): failed to open dir: Permission denied' in /home/xmarty/public_html/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php:196 Stack trace: #0 [internal function]: RecursiveDirectoryIterator->__construct('/home/xmarty/pu...', 0) #1 /home/xmarty/public_html/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(196): RecursiveDirectoryIterator->getChildren() #2 /home/xmarty/public_html/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(130): Smarty_Internal_CacheResource_File->clear(Object(Smarty), NULL, NULL, NULL, NULL) #3 /home/xmarty/public_html/tools/smarty/Smarty.class.php(825): Smarty_Internal_CacheResource_File->clearAll(Object(Smarty), NULL) #4 /home/xmarty/public_html/classes/Tools.php(2726): Smarty->clearAllCache() #5 /home/xmarty/public_html/modules/groupcategory/groupcategory.php(1094): in /home/xmarty/public_html/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php on line196 This is my error log. What should I do? this is showing when I am trying to clear cache or edit or upload a product Link to comment Share on other sites More sharing options...
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