Busco CRM

[1053745_1508430399]

Hola! Estoy en la busqueda de CRM que capture los datos del comportamiento de los usuarios, es decir que pueda segmentar por: carrito abandonado, compradores de 1 vez, compradores regulares, compradores con ticket de compra alto, con ticketd e compra bajo... etc. Necesito poder obntener los daros de esos compradores, segmentarlos y exportarlos o enviarles un email directo desde la plataforma.

 

Si alguien conoce alguno con estas caracteristicas estaria muy agradecida de conocerlo.

 

Gracias!

[Rolige]

Hola,

No creo que encuentres un todo en uno, por lo que deberás usar uno para carritos abandonados el cual te da esa estadística y además otro tipo de módulos para estadísticas, puedes buscar un poco por Addons los módulos que más se adecuen a tu necesidad, incluso buscar un poco por Google.

El modulo que yo he utilizado de carritos abandonados es este: https://addons.prestashop.com/es/remarketing-carritos-abandonados/19584-smart-cart-reminder.html

 

Saludos!

[FranckMottin]

On 10/29/2018 at 3:14 PM, 1053745_1508430399 said:

Hola, if you are looking for a powerful CRM solution for your e-commerce activities - please take a look at what we do below

 

[FranckMottin]

Hola, if you are looking for a powerful CRM solution for your e-commerce activities - please take a look at what we do below

10 main features of HOP CRM for e-commerce.

• Automatic synchronisation with the e-commerce platform (Magento, Prestashop etc ...): orders, customers, products are sent to CRM
• Segmentation according to customer buying habits: RFM (identifies, frequency, amount)
• Segmentation according to customer preferences: compared to the categories of products ordered
• Reactivation of abandoned basket
• Sending mail and SMS campaigns in one click from HOP CRM
• Taking into account the multi-shop
• In the multi-shop case refunds are possible for each shop, for groups of shops or for all shops (consolidation)
• Screen all-in-one order including the order, the customer and the products of the order
• Zendesk ticket escalation and automatic attachment to orders
• Optimized management of service tickets directly connected to orders
• All-in-one ticket including the ticket, the order, the customer, the product concerned by the ticket, the exchanges with the customer, the supplier and the transporter
• Sending personalized transactional emails to customers, suppliers and transporter with the built-in template editor

 

 

Edited April 2, 2019 by FranckMottin (see edit history)