Confirmation Email in 1.7.2.4

[artmusicstudio]

hello, 

1. when i make an order as a test user and finisch it with method "bank transfer",

i do not get a confirmation mail, even it the system shows " a confirmation mail was sent..."

 

the test user has alread more orders, not payed, set to "canceled".

may this  be a reason somehow ?

 

2. is it possible to delete orders totaly (not only change their settings) ?

 

thanx for helping

stan

Edited August 14, 2018 by artmusicstudio (see edit history)

[MahmutGulerce]

Hi

Seems like you have missed something about the email configuration. In email settings of your Back Office there is a button like send test email. 

answer for the 2nd question can be here http://www.prestashop.com/forums/topic/7828-solved-deleting-test-orders/?p=199110

 

[PrestaSOO]

First you need to setup your email setting in Back Office. You might want to discover my article Configuration Email Prestashop

[artmusicstudio]

hello mahmut & prestasoo,

 

to 1:

i know about the testmail. the thing is:

 

-right after buying (checkout) the system says: mail was sent to <customer adress> - green field - BUT NO MAIL COMES IN

-then sending testmail works without problems, test mail comes into my admin account, not in the customer account

-then in "ORDERS - detailed view" you can RESEND the email - here an error is reported - pink field

 

i simply cannot find a way to repair this

 

to point 2:

yes, maybe it is a good idea to setup an account (i will try to do it on my own webspace, not google).

thanx for this idea, althuoh i would prefer a shop-internal-php-solution

 

thanx

stan

 

EDIT: with the smtp-email setting thru my own mail server now the messages are sent! 

thanx! you guys are the greatest!

it seems that there are some problems in the internal php-mail-config.....

 

now i have to find the formular for the confirmation mail to edit it a bit.....next challenge -:)

stan

Edited August 18, 2018 by artmusicstudio
solution found (see edit history)