thecaptain2000 Posted November 29, 2010 Share Posted November 29, 2010 Hello, I am trying my website with paypal test, using paypal sandbox. I have created and configured the sandbox accounts. I put items on my chart and I go for the payment which gets processed in the paypal test environment. I go back to the website but the order is gone and it is not even listed in the order history. (I checked in ps_orders and it is not there either)What's wrong?(I did configure paypal in accordance to what is specified by prestashop when configuring the paypal payment module)Thanks in advanceRenato Link to comment Share on other sites More sharing options...
thecaptain2000 Posted November 29, 2010 Author Share Posted November 29, 2010 to be more precise, when I come back from the paypal account I am given the messages you see in the attachment. I must add the order and the ppayment are recordeed correctly in paypalRenato Link to comment Share on other sites More sharing options...
thecaptain2000 Posted November 29, 2010 Author Share Posted November 29, 2010 does the pshop account email (and hence username) need to be the same as the paypal account email (and hence paypal username)??in my case they are different, is that the problem? Link to comment Share on other sites More sharing options...
rocky Posted November 30, 2010 Share Posted November 30, 2010 Yes, the email address on the PayPal module configuration page should match the one used in your PayPal account. It doesn't have to match your shop's email address though.That message means that PayPal sent back a "Pending" message, meaning that there will be a delay in processing the payment. The order should appear once payment is completed. Link to comment Share on other sites More sharing options...
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