cassim Posted November 6, 2010 Share Posted November 6, 2010 Hallo thereA fast help will be nice When i try to pay with my account on the webpage useing paypal or bankwire i always get a error looking like this. Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.More information about this error may be available in the server error log.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Where is the error and how do i fix it ? you can try it you self.Demo user User:[email protected]Pass:hansen Link to comment Share on other sites More sharing options...
rocky Posted November 7, 2010 Share Posted November 7, 2010 It's probably a permissions issue. Make sure that your modules, modules/bankwire and modules/paypal directories are chmod 755 and your files are chmod 644. That should work, unless you are using an old server that requires the insecure chmod 777 permissions. Link to comment Share on other sites More sharing options...
cassim Posted November 7, 2010 Author Share Posted November 7, 2010 I made the changes as you told me to.I now have the following error on paypal: ForbiddenYou don't have permission to access /presta/modules/paypal/payment/submit.php on this server.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. And both loyalty and Bankwire is the same as before.And the server is brand new with almost the newest of the newest software that can be on it And yes i have been reading the FAQ that Prestashop have about paypal. And i have tryed browse the forum (search) about this error but without luck.You can try to get acces to my ftp server than you can have a look around. Link to comment Share on other sites More sharing options...
rocky Posted November 8, 2010 Share Posted November 8, 2010 If it isn't a permissions issue, then there must be something about your server configuration that it doesn't like. I'm not sure how to fix it. Link to comment Share on other sites More sharing options...
cassim Posted November 8, 2010 Author Share Posted November 8, 2010 Edit: Removede the old textFound thishttp://www.presto-changeo.com/content/13-fixing-error-500?redirected= Done as told. And now both paypal/Bankwire/loyalty worksBut the login without user don't work Same error i get there as my first post Link to comment Share on other sites More sharing options...
ipz elhakim Posted November 10, 2010 Share Posted November 10, 2010 halloI have the problem like this .... (Bankwire payment)how can I fix it???please hep me?? Link to comment Share on other sites More sharing options...
renerey Posted June 9, 2011 Share Posted June 9, 2011 Hi, I have the same error with almost all the payment modulos "Paypal/bankwire/cash on delivery etc only works "moneybookers" but please if someone can help me I will really apretiate..."Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.More information about this error may be available in the server error log.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request." Link to comment Share on other sites More sharing options...
rocky Posted June 9, 2011 Share Posted June 9, 2011 That error message usually means that some of your permissions are too high, so the request was blocked for security reasons. Check to make sure the modules and modules/bankwireBNI directories are chmod 755 and the files in the modules/bankwireBNI directory are chmod 644. You shouldn't use chmod 777. Link to comment Share on other sites More sharing options...
renerey Posted June 9, 2011 Share Posted June 9, 2011 Hi Rocky, thanks so much for your prompt answer. in fact I tell you that I have 2 weeks trying to fix this error, I have read read a lot of forums about this error, but I still can´t fix it, If you could see the problem, you can visit www.mallvitual360.com, I have create an account: user: [email protected]password: prestashopI tell you that moneybookers works fine, (it is the one) the rest of the modules of payments have the same error...What else do you think it could be?I have changed many times the permissions in each module and in the htcaccess.... to 777 to 755 and to 644, but it doesn´t work...Thanks so much for your help! Link to comment Share on other sites More sharing options...
Rixou Posted June 9, 2011 Share Posted June 9, 2011 I have the same problem but with the validation.php of bankwire. For me when a customer order like 10 products everything is fine but at this time I have a customer order 149 products and I have this problems.I don't know how to solve it I have search everywhere in the forum but I didn't find answer to my problem. Link to comment Share on other sites More sharing options...
rocky Posted June 9, 2011 Share Posted June 9, 2011 What does it say in the errorlog? Check whether the file exists on your server in the modules/bankwire/ directory or in the root directory. Link to comment Share on other sites More sharing options...
Rixou Posted June 9, 2011 Share Posted June 9, 2011 The error log said nothing it was empty. After that error I can saw in the customer order history the id of the order but that not create invoice and their is no details in the order just only the total amount.I have try in localhost and it seems like I can't order no more than 15 products without encounter this error.I don't know what to do. When a customer order like 10 products by Bankwire everything is fine. Link to comment Share on other sites More sharing options...
renerey Posted June 10, 2011 Share Posted June 10, 2011 Hi Rocky, thanks so much, I could fix the bankwire module!! Your suggestion were perfect!!!I did the changes you told me:Folder of the bankwire: chmod: 755 and the folders inside to 644, except images, because if I put 644, the images disappear..Thanks a lot!!!Now I´m trying to fix Paypal, if you could give me any suggestion!I would appreciate!Great help!! Link to comment Share on other sites More sharing options...
renerey Posted June 10, 2011 Share Posted June 10, 2011 Hi Rocky, I have another trouble, and now it is with paypal, i have the following message:Error de autorización de PayPalCompruebe los registros: PayPal response: TIMESTAMP -> 2011-06-11T01:04:49Z L_ERRORCODE0 -> 10002 L_SHORTMESSAGE0 -> Security error L_LONGMESSAGE0 -> Security header is not valid L_SEVERITYCODE0 -> Error PayPal ha devuelto un errorIs it a permission too? Link to comment Share on other sites More sharing options...
rocky Posted June 11, 2011 Share Posted June 11, 2011 Check your permissions on the modules and modules/paypal directories and it's files. Also, make sure you've entered all the API access keys on the PayPal module's configuration page, and that you haven't accidentally entered any blank spaces after them. Link to comment Share on other sites More sharing options...
Rixou Posted June 11, 2011 Share Posted June 11, 2011 For me I have already all the permission and the module of paypal and bankwire working but after more than 10 products in the cart when I click to "I confirm my order" with bankwire I have the following error above.What I must be doing my two module Paypal and Bankwire working and all the permission are correct Link to comment Share on other sites More sharing options...
rocky Posted June 11, 2011 Share Posted June 11, 2011 Sorry, I've never encountered that problem before. If it works with 1 product, it should work with 10 too. The only thing I can think of is that you've exceeded the maximum size of your database. I can't think of anything else that would cause that problem. Link to comment Share on other sites More sharing options...
Rixou Posted June 11, 2011 Share Posted June 11, 2011 How I can increase the size of the database ? I am with netfirms company. Link to comment Share on other sites More sharing options...
rocky Posted June 11, 2011 Share Posted June 11, 2011 I'm not sure how to check whether you've exceeded your database limit. You can try logging in to your cPanel and checking there. Otherwise, you'll have to ask your host for help. Link to comment Share on other sites More sharing options...
Rixou Posted June 11, 2011 Share Posted June 11, 2011 Thanks a lot. I'm a little lost what I must be told them to increase the size of the database only? Did you think it's a memory limit problem? Link to comment Share on other sites More sharing options...
rocky Posted June 11, 2011 Share Posted June 11, 2011 I don't have enough information to know the exact kind of problem you have. If you had a memory limit problem, then an you'd probably end up with a blank page. You can check your PHP errorlog, or edit config/config.inc.php and temporarily change 'display_errors' from 'off' to 'on' to check for error message where the product should display. Link to comment Share on other sites More sharing options...
Rixou Posted June 11, 2011 Share Posted June 11, 2011 Thanks a lot rocky.Do I need a dedicated server because someone buy 100 products? Or it should be working without dedicated server? I am with netfirms company do you think I must be change and try something else ? Can you advice me about a server?I will try to do that about display the error inside the config.inc.php.Sorry for disturb you a lot with a lot of questions. I am so lost. Link to comment Share on other sites More sharing options...
rocky Posted June 11, 2011 Share Posted June 11, 2011 No, as far as I know, you shouldn't need a dedicated server to handle orders containing more than 10 products. It should just work. Link to comment Share on other sites More sharing options...
Rixou Posted June 11, 2011 Share Posted June 11, 2011 ok thanks a lot so normally it should work also with 100 products Thank you so muchI will check again about the error and if I find a solution I will post it I hope I will find it soon.I will let a message to the support of netfirms about increase the database. Link to comment Share on other sites More sharing options...
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