Johana Posted March 19, 2018 Share Posted March 19, 2018 I hope that somebody can help me as soon as possible. I have two problems: 1. The customer orders the link to reset the password and the message never arrives (the replay message can not be found in the spam) or customer get the link and open it and the links says that the link is out of date.. 2. The customer moves from shopping basket to checkout and comes error 500 ?? As a result, a customer can not make an order. These two problems happens at least with Google Chrome and Safari browsers and also computer (mac & windows) and mobile devices Apple and Android. When I tested there is no problem, but the problem is some of our customers. I hope for quick help, thank you! Link to comment Share on other sites More sharing options...
fibo Posted March 19, 2018 Share Posted March 19, 2018 Hi! Can you share the link of your site? Link to comment Share on other sites More sharing options...
Johana Posted March 19, 2018 Author Share Posted March 19, 2018 9 minutes ago, fibo said: Hi! Can you share the link of your site? jaccara.com Link to comment Share on other sites More sharing options...
Daniel Patilea Posted March 19, 2018 Share Posted March 19, 2018 Have you checked the error logs? Link to comment Share on other sites More sharing options...
fibo Posted March 19, 2018 Share Posted March 19, 2018 I'm visit the site with Chrome 65.0 I've got no problem when I pass to checkout: it opens the form for the registration of a new account Link to comment Share on other sites More sharing options...
Johana Posted March 19, 2018 Author Share Posted March 19, 2018 20 minutes ago, fibo said: I'm visit the site with Chrome 65.0 I've got no problem when I pass to checkout: it opens the form for the registration of a new account Thank you for testing our site. I do not know why some of our customers get the error message when they go to checkout. I don't either have problems. Link to comment Share on other sites More sharing options...
fibo Posted March 19, 2018 Share Posted March 19, 2018 Try to read this topic, maybe it can give some help https://www.prestashop.com/forums/topic/672313-error-500-server-error-on-order-page-for-some-specific-users/ Link to comment Share on other sites More sharing options...
Johana Posted March 20, 2018 Author Share Posted March 20, 2018 15 hours ago, fibo said: Try to read this topic, maybe it can give some help https://www.prestashop.com/forums/topic/672313-error-500-server-error-on-order-page-for-some-specific-users/ Thank you for this link, I think this is helpful. 1 Link to comment Share on other sites More sharing options...
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