FanieLumia Posted January 29, 2018 Share Posted January 29, 2018 Hi everyone, I am having some issues with the email notifications not working. So when someone places a new order, they do not get an email notification, and neither does the store. I have mail alerts installed and it is setup with 3 different emails in the list, but nothing comes through. I have also tested both PHP and SMTP email sending options in the backend and they both work fine. Any ideas on what I can try, I've been looking all over and tried a few things but nothing is working. Thanks! Link to comment Share on other sites More sharing options...
JWDT Posted January 29, 2018 Share Posted January 29, 2018 Hey, what's your website address? :-) Link to comment Share on other sites More sharing options...
FanieLumia Posted January 31, 2018 Author Share Posted January 31, 2018 On 1/29/2018 at 11:54 PM, JWDT said: Hey, what's your website address? :-) Hey JWDT, The website is www.artisanallifestyle.co.za, do you have any ideas? Thanks Link to comment Share on other sites More sharing options...
FanieLumia Posted February 3, 2018 Author Share Posted February 3, 2018 Hey guys, Does anyone know what I can try to fix this? Thanks Link to comment Share on other sites More sharing options...
FanieLumia Posted February 3, 2018 Author Share Posted February 3, 2018 Okay I Checked the email logs and dont see any emails being sent when an order is place, not even to the client. There is also no attempts even. This leads me to believe when the order is place and payment is confirmed that the store is not calling the mailalerts module. Am I on the right track? The module is hooked on actionValidateOrder, and when a client places an order the page does show that the order is successful so I am assuming it is supposed to call it then? But it is not. Or am I going about this wrong? Please guys any ideas? Link to comment Share on other sites More sharing options...
FanieLumia Posted February 7, 2018 Author Share Posted February 7, 2018 Hey guys Are there any admins on this site? Am I in the wrong category perhaps? I'm worried as Im not getting any replies. Anyone? Link to comment Share on other sites More sharing options...
JWDT Posted February 7, 2018 Share Posted February 7, 2018 Hi, Sorry for not getting back to you. Didn't see the notifications! Could you send me a private message? I want to take a look at the shop admin screen (for free) to diagnose this problem. Thanks, John. Link to comment Share on other sites More sharing options...
DataKick Posted February 7, 2018 Share Posted February 7, 2018 Hi @FanieLumia This could be caused by missing email templates for your language. This would show in logs, though - check Advanced Parameters > Logs. Link to comment Share on other sites More sharing options...
FanieLumia Posted February 15, 2018 Author Share Posted February 15, 2018 On 2/7/2018 at 6:39 PM, DataKick said: Hi @FanieLumia This could be caused by missing email templates for your language. This would show in logs, though - check Advanced Parameters > Logs. Hi DataKick, As far as I could see all templates are in the folders, but I did just check the logs and saw these 2 errors attached. What does that mean and could it be that? Link to comment Share on other sites More sharing options...
FanieLumia Posted February 27, 2018 Author Share Posted February 27, 2018 Hey guys, Would having two countries with the same details have an effect on this? Even though the one is disabled? I seem two have two South Africas for some reason, but one is disabled. Link to comment Share on other sites More sharing options...
DataKick Posted February 27, 2018 Share Posted February 27, 2018 @FanieLumia not likely. I can have a look at this for you, but I would need access credentials to your server (both backoffice and ftp), PM me if you are interested Link to comment Share on other sites More sharing options...
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