Niti Posted November 8, 2017 Share Posted November 8, 2017 Hi. I hope you can help. An order placed by a customer doesn't show up in Orders. Whereas manually created order in the backoffice for the same customer appears in Orders. Customer paid for the first order by a card. The only reason I knew that a purchase was made was because I got a notification from a bank, Link to comment Share on other sites More sharing options...
NemoPS Posted November 9, 2017 Share Posted November 9, 2017 PrestaShop version and module used? Likely a gateway issue. Was he redirected to the confirmation page after purchasing? Link to comment Share on other sites More sharing options...
Niti Posted November 17, 2017 Author Share Posted November 17, 2017 I use 1.6.1.17 and Worldpay by Prestashop. The client received Worldpay Card Transaction Confirmation but she didn't get any automatic emails/confirmation from my shop Link to comment Share on other sites More sharing options...
El Patron Posted November 17, 2017 Share Posted November 17, 2017 enable PrestaShop debug mode and simulate your clients request and see if any errors on front office. disable debug mode when done.. Link to comment Share on other sites More sharing options...
ricardo202020 Posted December 12, 2017 Share Posted December 12, 2017 Same problem. Any fix??? Link to comment Share on other sites More sharing options...
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