prestashop 1.7.2.2

[skochobahn]

Hi, 

I installed prestashop 1.7.2.2 several weeks ago and now im at the point of going live. While doing the last tests of the shop i noticed i cant make orders. Here whats happening:

1. select a product and go to checkout;

2. create a customer and press next;

3. now nothing happens. no errors nothing. just returns me to the creation screen. 

4. sometimes sends me to the address tab and thats it. nothing 

please help me i have to go live in a week or two and the platform is not working.

[NemoPS]

Using any third party module?

[skochobahn]

im using a carrier module but never get to it. you can check it here. currently i have one test product active so pls check it out for yourself.

[NemoPS]

The page is reached, and then you are sent back with a 302 redirect, so I guess you need to debug the controller and see where the redirection takes place, and why

[skochobahn]

well i took the controlers from a fresh prestashop and again this happens

edit: can it be database or php issue?

 

ummm another thing i stumbled upon: when i log from firefox the web site logs me as "test me" but i think you made that customer. i dont know whats going on now....

Edited November 5, 2017 by skochobahn (see edit history)

[NemoPS]

Yeah I made a customer like that. It seems there are some cookie issues, can you take screenshot of the options you have in the BO for cookies?

[skochobahn]

16 minutes ago, NemoPS said:

Yeah I made a customer like that. It seems there are some cookie issues, can you take screenshot of the options you have in the BO for cookies?

 

[NemoPS]

See what happens if you disable the ip check

[skochobahn]

same  . refreshed all brousers and even tried IE. the thing that bugs me the most is that i didnt edit any presta files. just added a theme and thats it. ill switch to the classic but i dont think this is the cause of my problems

Edited November 5, 2017 by skochobahn (see edit history)

[skochobahn]

Update: I updated to presta 1.7.2.4 . Nothing happened. Reverted to an old version backup. Nothing happened. I think its the database

[El Patron]

did you fallback to classic theme and try?  we have issues with 3rd party themes in 1.7 eco....especially if theme dev on 1706

also enable debug mode while testing,  maybe something will be revealed.

[skochobahn]

well thanks for the help guys but i think it was a server issue.  I deleted the entire shop and database, put in the installation files for the presta 1.7.2.4 and got error 500 when tried to enter url/index.php. deleted that and installed a 1.6 version from their softacullus server app and got a few errors all the same. i contacted the d00dz from tech support and they will look in to it. hope to be able to restore the shop tonight.

 

just noticed that the server time is not correct due to daylight saving . can this be causing the errors? 

Edited November 5, 2017 by skochobahn (see edit history)

[skochobahn]

well turns out it was a server issue. the d00dz didnt want to tell me at first but the cpanel they are using gives faulty permissions for files and folders. so they fixed the problem. sorry to bother you